Vehicle Walk Through Specialist

Job Description

Job Description

When you join Peoria Ford, you’re opening the door to a great career. The sky's the limit when you’re on our team. We provide the tools, the training, the rest is up to you. We’re a name that Peoria knows, so you’ll be filled with pride as a member of our team. We offer lucrative pay and benefits and a work environment that makes coming to work each day a little more enjoyable. If you are skilled, enthusiastic, enjoy meeting new people, and want a great career, we’d love to see you on our team.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Continued Training to maintain skills.
• Paid Sick Leave
• Life insurance 
• Paid Family Leave
• Employee vehicle purchase plans
• Employee Assistance Program / Access to mental health resources
• Health Reimbursement Account

Responsibilities

As a delivery coordinator, we are experts of customer service. 

• Filling out paper work – packets
• Zoho- check in and out correct book
• Customer sign in
• Vehicle inspection
• Greeting customers
• Parts and Service introduction
• VIN Verification
• SYNC and Download Ford Pass if equipped
• Go over Sync paper work
• Schedule re-sync apt
• Customer vehicle walk around
• Customer Delivery Check Sheet completed
• Picture taken for all new and pre own vehicle
• Educating customers on all features that their new vehicle is equipped with
• Desk manager introduction and final good bye
• Putting all notes good and bad on back of exit interview
• Checking emails in ADP and Dealer socket
• Min of 20 CTI calls per day
• Answering phone calls in delivery department, assisting customer’s questions.
• All other duties as assigned by management

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Must have liable transportation

• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.