Field Technician

What you´ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts

What makes you a good fit

• Valid driver's license with a clean driving record and ability to safely operate company vehicles, including Non-CDL Class C vehicles. 
• Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
• Willingness to participate in an on-call rotation, including occasional holiday support when required. 
• Experience using digital tools and business systems to support field service, customer interactions, and operational activities.
• Knowledge of lean management principles, operational processes, and continuous improvement practices. 
• Strong organizational and problem-solving skills with experience in project coordination, quality management, and risk assessment.
• Ability to develop and deliver technical training and coaching for customers and internal teams. 
• Collaborative mindset with the ability to work effectively across operations, sales, marketing, and technical teams.
• Customer-focused approach with a commitment to delivering safe, efficient, and value-driven solutions. 

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program 
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement 
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships 
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $65,000.00 and $75,000.00 . This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable.  The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 26095687

Job Locations: United States, IL, Elk Grove

Contact information for application-related questions: View email address on henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

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