On-Call Security Agent
Balboa Bay Resort
Position Summary : Safeguards hotel property, assets, guests, visitors, and team members. Duties and Responsibilities Primary Responsibilities/Essential Functions:
- Patrols hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports. May use vehicles to patrol property.
- Investigates, records and reports any accidents, incidents or other issues necessary for the safe and efficient operation of the property and safety of persons. Writes incident and accidents reports, monitors investigations to their timely conclusion and ensures appropriate follow-up with guests, visitors and team members, documenting all contacts. Contacts, cooperates and collaborates with outside law enforcement/government agencies to report and investigate incidents.
- Maintains accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, code book, and team member and guest interaction. Enters information into the computer. Runs and analyzes various reports to monitor security trends etc.
- Administers property's key control policy. Provides key assistance, lock programming and related investigations as requested or required.
- Stays abreast of all security concerns, logs, reports, and activities by reviewing information from prior shift(s), debriefing, etc. Completes all shift logs and passes information on to the next shift. Brings concerns to attention of management.
- Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports. Responds to all notifications of all unusual events or circumstances, missing items, or alleged theft. Monitors, tracks, investigates, coordinates, and ships (or arranges pick up) all Lost & Founds items left by guests and team members. Continuously follows up with various departments to ensure Lost & Found policies are being upheld. Involves management with complaints and resolution of any missing items attaching appropriate incident reports. Follows up with department heads on tracking evidence of team members being noted as not turning in Lost & Found items when reported.
- Follows all safety and security policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
- Regularly assists other departments when needed. Assistance may include delivery of food and miscellaneous items to guest rooms; assisting engineering with simple tasks (such as changing light bulbs, minor repair, etc.); assisting the valet and bell staff (i.e. parking cars, handling luggage, concierge duties, etc.); assisting the front office/front desk by checking in guests, etc.
- Assists Supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
- Provides security escorts to team members and guests as required or requested.
- Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a lead role during emergency response needs as directed by the General Manager or other management.
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
- Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
- High school diploma or general education degree (GED), or equivalent combination of education and experience. Specialized police or security training preferred.
- Two years of experience in related security position. Hotel or resort experience preferred.
- Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
- Able to use mathematics to solve problems.
- Completes required training as scheduled.
- Requires ability to use property's computer and systems to record, store and analyze information.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
- Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests and government agencies.
- Able to work independently with minimal guidance and as part of a team.
- Must have current Guard Card.
- May require valid drivers' license in good standing with clean driving record.
- Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment. Must complete have current CPR, First Aid and Defibrillator certifications or willingness and ability to obtain these within 45 days of employment.
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
- Must maintain a clean appearance and professional demeanor.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the On-Call Security Agent in Newport Beach, CA vacancy
$23 per hour
...On-Call Security Agent Balboa Bay Resort - Newport Beach, CA 92663 Overview Salary Range $23.00 Hourly Level Entry Job Shift Any Category Hospitality - Hotel Description Position Summary: Safeguards hotel property, assets, guests, visitors, and team...SuggestedHourly payWork at officeImmediate startAll shiftsShift workBalboa Bay Club
Newport Coast, CA4 days ago- ...environment. JOB SUMMARY: Under general supervision, the Lead Security Dispatcher provides advanced support and leadership within the... ...Dispatch Operations Answer emergency and non-emergency calls for service in a professional and efficient manner. Dispatch...SuggestedWork at officeShift work
Village Management, Inc.
Laguna Woods, CA3 days ago - ...Accountability Serve as the primary point of contact for drivers during shifts Ensure drivers follow all safety, vehicle, and security protocols Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed Track driver attendance...SuggestedWork at officeImmediate startShift work
$115k - $160k
...to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability. OUR MISSION The peaceful use of space is essential for continued prosperity on Earth—from communications and...SuggestedPermanent employmentFor subcontractorWork at office$49.5k - $91.3k
...our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and...SuggestedContract workPart timeWork at officeLocal areaBank of Montreal
Newport Beach, CA1 day ago$33 - $35 per hour
## Client Service AdministratorApplylocations: CA - Costa Mesatime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-47311**Summary**As a Client Service Administrator, you will be responsible for building and maintaining strong relationships with our clients...Work at officeThrivent Financial
Costa Mesa, CA1 day ago$20 per hour
Job Overview The dispatcher is responsible for coordinating and dispatching shuttle drivers and bell staff to ensure efficient and timely service for all guest service and transportation needs. Benefits Benefit Information: ABM offers a comprehensive benefits package. ...Hourly payFull timeShift workDay shiftUnion Depot
Newport Beach, CA3 days ago$47.84k - $52k
...management when necessary. Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customers contracted service level agreements (SLA). Must be empathetic and calm under pressure. Be able...Work at officeLocal areaRemote workWeekend workClean Energy Fuels
Newport Beach, CA4 days ago- ...Young Insurance and Financial Services, Inc. is seeking a qualified professional for the Life/Health Insurance Position - State Farm Agent Team Member. The role entails marketing insurance services, developing customer relationships, and ensuring compliance with...
$20 per hour
...need assistance in completing the employment application, please call (***) ***-****. We will provide you with assistance and make a... ...case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically...Hourly payFull timeLocal areaShift workDay shiftABM Industries
Newport Beach, CA1 day ago$23 - $28 per hour
...Dispatcher. The dispatcher will act as a liaison, between clients and field technicians. They will take all incoming emergency service calls for plumbing and hot water repairs. They will work as a team with technicians to provide quick services and resolve any emerging...Hourly payFull timeMonday to FridayFlexible hoursDay shiftBenrich Service
Costa Mesa, CA2 days ago- ...Call Center Agent (CSR) Our client is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, they deliver an exceptional patient...
$21 per hour
...Call Center Agent NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best patient experience...- ...Call Center Representative Remote Newport Beach, California, United States Or refer someone Job Openings Call Center Representative Remote As one of our Client Services Representatives, you'll take high-volume inbound phone calls from shareholders, financial professionals...Remote job
$20 - $23 per hour
...Call Center Representative 1 Job Category: Operations Posted: June 2, 2026 Full-Time On-site 4675 MacArthur Court, Suite 800 Newport Beach, CA 92660, USA Job Details Description Clean Energy is changing the way the world fuels its vehicles. Reducing...Hourly payFull timeContract workWork at officeRemote workMonday to Friday- Police Dispatcher Come join the Newport Beach Police Department as a Police Dispatcher! Currently there are three full-time vacancies. Applications will be accepted on a continuous basis with the first review date of Thursday, June 25, 2026, or at 200 applications -...Full timePart timeShift work
$20 - $23 per hour
...advancement Paid time off ROLE DESCRIPTION As a Telemarketer - State Farm Agent Team Member for Moby Young - State Farm Agent, your creativity... ...your skillset into our agency. RESPONSIBILITIES Make outbound calls to prospective customers to promote State Farm insurance...Hourly payFull timeAgentmoby
Newport Beach, CA3 days ago$27 - $31 per hour
...Job Description Job Description Ewald & Wasserman (E&W) Research Consultants are looking for part-time, on-call field interviewers to work on tobacco, public health related research studies throughout California. We are a survey research firm that provides research...Hourly payDaily paidPart timeLive inWork at officeFlexible hoursNight shiftWeekend workEwald & Wasserman Research
Santa Ana, CA4 days ago- Benefits 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Role Description At Farmers Insurance - Eva Chong, we are looking for a motivated Office Representative who is eager ...Work at officeFlexible hours
$4,000 per month
...depending on area) ~ At home storage of all required presentation equipment (must be an environment where equipment can be kept securely and safe). Approximately six standard storage containers and two medium sized storage bags, travel flat cart, and 4' flag stand holder...Daily paidFull timeSummer workSeasonal workWork at officeImmediate startWork from homeFlexible hoursCalifornia Weekly Explorer
Costa Mesa, CA1 day ago$20 - $24 per hour
...Inside Sales Call Center Agent NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we provide the best...Hourly pay- ...communication in a rewarding and challenging environment. 401-Security - 6060-401 Part Time Dispatcher The Laguna Woods Village... ...ESSENTIAL FUNCTIONS: Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies. Makes prompt...Part timeWork at officeShift work
$2,725 - $3,125 per month
...been dedicated to empowering clients toward long-term financial security for over 55 years. As a member of our team, you’ll play a crucial... ...changes on behalf of the advisor with direct fund families Call 401k companies with clients to complete rollovers Walk clients...Full timeWork at office- ...regarding their medical, dental, life, and disability benefit plans and programs. You will negotiate with benefits carriers and vendors to secure health and welfare plan coverage for these employers, acting as the client manager and often the Mercer relationship manager. We...Minimum wageWork at office3 days per week
Marsh & McLennan
Irvine, CA2 days ago - Help us succeed as our next UPS Customer Service Clerk to perform responsibilities as a Customer Service Clerk. Ensure compliance with safety and company policies. Work with your team to maintain efficiency and high standards. Perks include competitive pay, flexible scheduling...Flexible hours
TradeJobsWorkforce
Irvine, CA10 hours ago - ...full year of Dispatcher experience within the last four years. DEFINITION Under general supervision, receives police and emergency calls, and dispatches Police units following prescribed procedures; answers non-emergency calls for public safety and other City departments...For contractorsWork at officeLocal areaTrial periodShift workRotating shiftDay shiftAfternoon shift
Westminster CA
Westminster, CA3 days ago - ...Manage Emergency service with the highest priority to communication. Keep notes, portals and emails updated throughout the life of the call. Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position Excellent typing and data entry...
Douglas Christopher Love Constructi
Huntington Beach, CA3 days ago $337.5 per month
...Time Off: Prorated leave accruals and 11 paid holidays based on the number of regular hours worked. Per‑Diem Dispatcher This is an on‑call, at‑will, and non‑benefited position designed specifically for Lateral dispatchers. This Per‑Diem role is ideal if you want to:...Daily paidFull timePart timeTrial periodFlexible hoursShift workWeekend workAfternoon shiftCity-of-Fountain-Valley,-Ca
Fountain Valley, CA3 days ago- ...The role requires working assigned shifts, including nights and weekends, and involves gathering critical information, prioritizing calls, and managing communications. Ideal candidates will have a High School Diploma, a POST Public Safety Dispatcher Certificate, and a solid...Shift workNight shift
City of Huntington Beach
Huntington Beach, CA2 days ago $25.2 - $37.8 per hour
Dispatcher – Trench Safety Branch The Dispatcher will organize daily dispatch of equipment for the Trench Safety branch, ensuring efficient use of UR owned assets and outside resources, and that all deliveries and pickups occur on time. You will maintain safety, customer...Hourly pay0001 United Rentals (N A), Inc
Irvine, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to On-Call Security Agent. Be the first to apply!
