Maintenance Manager

Maintenance Manager

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Truckee, California Full-Time | Field Operations and Administrative Leadership Salary: $80,000 annually

Position Summary

We are seeking an experienced, hands-on Maintenance Manager to lead daily maintenance operations for our luxury residential resort community. This field-focused role includes team leadership, project and budget management, fleet service coordination, safety compliance, and guest service.

The ideal candidate is an organized, solutions-focused leader who can manage employees, preventive maintenance, work orders, vendors, budgets, and operational priorities while assisting with hands-on maintenance as needed.

Key Responsibilities

Team Leadership and Scheduling

• Lead, train, schedule, and supervise the maintenance team; assign work based on property priorities, guest needs, arrivals, projects, and preventive-maintenance requirements.
• Coordinate weekend coverage, on-call responsibilities, and emergency response.
• Review and approve timekeeping, track labor hours, set performance expectations, and hold employees accountable for productivity, quality, safety, and timely completion.
• Conduct safety meetings, technical training, and team development.
• Coordinate with the front desk, housekeeping, internal departments, vendors, and the General Manager.

Maintenance Operations

• Schedule pre-arrival, quarterly, and annual inspections and manage preventive-maintenance programs.
• Review, prioritize, assign, document, and close work orders accurately and on time; monitor aging work orders and communicate completion timelines.
• Assist with hands-on maintenance and diagnose issues involving plumbing, HVAC, electrical, irrigation, water intrusion, snow conditions, and other property systems.
• Coordinate qualified vendors for specialized work and support emergency response.

Project and Vendor Management

• Schedule and oversee projects and vendor work, including site access, work requirements, timelines, safety, scope, quality, and completion.
• Track progress, document updates, verify satisfactory completion, and communicate delays or concerns to management.
• Monitor labor, material, and project costs and identify budget variances.
• Provide weekly reports covering:
• Labor hours and costs
• Material purchases and usage
• Work-order status
• Active and upcoming projects
• Vendor schedules and progress
• Budget performance and variances
• Staffing, scheduling, safety, and operational concerns

Fleet Service Management

• Coordinate routine service, inspections, repairs, registrations, and maintenance schedules for company vehicles and fleet equipment.
• Schedule qualified vendors, track service records, mileage, repairs, downtime, and upcoming requirements, and communicate status to management.
• Monitor vehicle condition and address safety or reliability concerns promptly.
• Keep maintenance vehicles and equipment clean, organized, inspected, and properly maintained.

Inventory and Asset Control

• Maintain accurate inventory of tools, equipment, parts, supplies, and maintenance materials, including appropriate minimum and maximum levels.
• Ensure purchases are authorized, cost-effective, documented, and assigned to the correct property, unit, or project.
• Maintain accountability for company tools, vehicles, keys, equipment, and other assets.

Safety and Compliance

• Implement and enforce safety policies, conduct inspections, correct hazards, and ensure proper use of personal protective equipment.
• Maintain safety documentation, training records, and incident reports.
• Keep required California labor-law notices and workplace-safety postings current and properly displayed.
• Ensure work complies with applicable regulations, manufacturer requirements, and company standards.
• Obtain OSHA 10 certification within 90 days of hire if not already certified.

Guest and Owner Service

• Provide courteous, professional assistance to guests, owners, and team members and communicate clearly about maintenance concerns, access, service status, and completion timelines.
• Work discreetly in occupied or privately owned residences, minimizing disruption and protecting furnishings, finishes, and personal property.
• Coordinate with the front desk and housekeeping to prioritize urgent guest and arrival-related needs.
• Promptly escalate significant concerns, delays, safety risks, or budget issues to the General Manager.

Required Qualifications

• Previous maintenance leadership, supervisory, or facilities-management experience.
• Current COT certification.
• OSHA 10 certification or the ability to obtain it within 90 days of hire.
• Working knowledge of maintenance operations, preventive maintenance, work-order systems, scheduling, inventory control, fleet service coordination, and project management.
• Experience managing labor, materials, vendors, service schedules, project costs, and operating budgets.
• Valid driver's license and good driving record.
• Ability to safely lift, carry, push, or move 75 pounds or more and perform physical work, including standing, walking, climbing stairs or ladders, bending, kneeling, reaching, and working indoors or outdoors in changing weather.
• Ability to work weekends, holidays, and occasional after-hours or emergency-response shifts.
• Strong written, verbal, organizational, and problem-solving skills.
• Basic computer proficiency with email, spreadsheets, scheduling, timekeeping, reporting, and work-order systems.
• Ability to manage multiple priorities calmly and make sound operational decisions.
• Professional appearance, dependable attendance, and a guest-service mindset.

Preferred Qualifications

• Hands-on experience with irrigation, plumbing, HVAC, electrical, carpentry, appliances, and general building systems.
• Experience in a resort, hotel, HOA, property-management, residential, or luxury-hospitality environment.
• Experience supervising maintenance across multiple residences or buildings.
• Familiarity with California workplace-safety and employment requirements.
• Experience coordinating contractors, managing vendor schedules, overseeing projects, and administering preventive-maintenance programs.
• Experience managing fleet vehicles, service records, inspections, and equipment maintenance.
• Additional trade, pool, HVAC, electrical, or facilities certifications.

What Success Looks Like

The successful Maintenance Manager will lead a safe, organized, responsive, and accountable department. Work orders will be completed and documented promptly, residences will be inspected before arrivals, projects and vendor work will be completed on schedule and within the approved scope, fleet vehicles and equipment will be properly serviced, inventory will be controlled, and weekly reports will be accurate.

Guests, owners, and internal teams will receive professional communication and reliable service from a maintenance team that takes pride in Tahoe.

Benefits & Perks

• Health Insurance – Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1,000 Recreation Reimbursement Program
• 401(k) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• PerkSpot Discount Program
• Sabbatical Program
• Employee Assistance Program

Equal Employment Opportunity

East West Hospitality is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision making,