Medical Services Coordinator

Overview At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a goal we pursue with the best team in mental healthcare. As the fastest growing mental health practice group in the country, LifeStance Health offers opportunities to join a growing team focused on high-quality patient care. Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are accountable for doing the right thing, even when it is hard, because it is worth it. One Team: We reach our full potential when we work together toward a shared purpose. Benefits As a full-time employee, benefits include medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program. Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians. Compensation Compensation: $19.00 - 20.00/hourly, plus quarterly bonus/incentive potential Location Location: 2350 Green Rd. Ann Arbor, MI 48105 Duties and Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, respond quickly and appropriately to patient needs, and be prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (e.g., FLMA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy as needed. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle urgent requests; triage patient issues and resolutions, directing to correct departments or escalating for assistance. Assist in coordination of external referrals for patient care. Clinician Support: Provide general clinician support – assist clinicians with administrative questions and duties such as sending letters and faxes. Coordinate with clinicians regarding any additional patient questions. Aid psychiatric clinicians in termination processes for patients as needed (e.g., termination letters, external referrals, AMD status). Required Skills/Abilities Ability to multitask and prioritize duties to support delivery of a high-quality patient experience. Ability to work independently and as a team member. Strong written and verbal communication skills. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education and Experience High school diploma or equivalent required; associate or bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or a similar role preferred. Professionalism and Decision-making Responsibilities Behave Ethically: Maintain standards aligned with the company values. Build Relationships: Establish and maintain positive working relationships to achieve organizational goals. Growth Mindset: Seek ways to improve processes and performance; assess problems and propose solutions. Flexibility and Adaptability: Be willing to adapt to the company’s needs. Organization and Attention to Detail: Prioritize, schedule, and monitor progress; ensure accurate information in data entry and patient/staff communication. Conflict Resolution: Collaborate effectively to resolve problems without harming patient care. Physical Requirements The physical demands described are representative of those required to perform essential functions. Reasonable accommodations may be made for individuals with disabilities. Ability to sit, stand, bend, talk, hear; frequently lift and move objects up to 25 pounds; vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by law. LifeStance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. Inquiries regarding applications, resumes and status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page. #J-18808-Ljbffr Silversmith Capital Partners