Customer Service Representative

Benefits:

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Customer Service Representative (CSR)

Location: Kalispell, MT

Company: Aire Serv of Kalispell

Employment Type: Full-Time

About Us

Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.

Position Summary

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.

Responsibilities and Duties

· Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts

· Schedule appointments for service, maintenance, and installations

· Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments

· Return customer calls promptly to ensure satisfaction and resolve any concerns

· Perform marketing and sales functions to promote additional services and earn new business

· Maintain accurate customer records and job details in our system

· Coordinate with technicians and management to ensure smooth service delivery

· Perform other duties as needed, which may include cross-training in related positions to support office operations

Job Requirements

· Administrative experience preferred

· Strong written and verbal communication skills

· Detail-oriented with strong data entry skills

· Positive attitude and a team player who can also work independently

· General computer knowledge, including Microsoft Office

· Typing skills are a plus

Compensation & Benefits

· Compensation based on applicant experience

· Bonuses and commission pay available

· Paid time off and holidays

· Health benefits

· Opportunities for advancement

· Supportive and professional work environment