Central Scheduling Supervisor

Description Job Title: Central Scheduling Supervisor Employment Type: Full time Shift: Day Shift Position Purpose Frontline, department-based role that supervises daily functions of assigned area(s). Provides clear direction and manages and advances people, processes, structures and/or programs that support direct or indirect care. Demonstrates behaviors in alignment with culture and creates and supports comprehensive strategies and measures progress to achieve desired outcomes. As a Supervisor You Will Ensure adequate controls are maintained over cash collections, that payments are handled in accordance with hospital policy, and that they are accurately recorded and promptly forwarded to the Cashier’s Office. Coordinate investigation and appropriate resolution of problems arising from patient/family or staff complaints. Resolve patient questions regarding payment requirements and charges referred by scheduling and verification team colleagues. Maintain and demonstrate the knowledge required to successfully supervise each functional area of the hospital, including but not limited to outpatient registration, emergency room registration, admissions, bed assignment, and financial counseling. Regularly monitor the patient tracking system, registration reports, and financial clearance activities to ensure patients are registered within key performance standards. Monitor all financial clearance activities, ensuring all accounts are verified at the time of service and meet medical necessity requirements. Provide operational guidance and support to the assigned team, disseminate policy and procedure updates, and support coverage of other departmental divisions as required. Minimum Qualifications High school diploma or equivalent. Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities. Obtain National certification in HFMA CRCR, NAHAM CHAA & or NAHAM CHAM required within one (1) year of hire. Additional Qualifications (Preferred) Associate degree Patient accounting experience. Position Highlights And Benefits Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment. Work/Life balance with flexible schedules. Free onsite parking. Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all. Referral Rewards Program. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr Trinity Health