Customer Experience Sales Specialist (Bi-lingual)

Join Our Team at William Warren Group

As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. We are looking to grow our small in-house Customer Experience Center (CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile. Are you passionate about helping people and solving problems? Can you multi-task with efficiency? Can you keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service and exceed guest expectations.

You'll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus opportunities. If all the above resonates with you and you have an unrelenting passion for guest service - apply now. Part-time and full-time positions available. We operate (7) days a week 24 hours a day. Weekend availability is required.

Duties/Responsibilities:

• Join a team that provides consistent, seamless, and high quality guest experiences
• Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations.
• Understand key facility differentiators, create value and optimize every conversion opportunity.
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar, Wave, KioCall).
• Performs other related duties assigned

What Makes this Opportunity Awesome:

• Compensation: up to $20 per hour with bonuses
• Make a difference and have a positive impact.
• Help people by listening and understanding their challenges.
• Ease concerns and consult with them to find an optimal storage solution that fits their needs.
• Promote a team-first environment that values guest service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization's success by generating new and useful ideas.

About You:

• Preferred 1-2 years in Customer Service/Sales experience
• Bi-lingual (preferably Spanish) is required
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred.
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determining the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Excellent communication skills including active listening

Physical Demands and Work Environment:

• Ability to walk, bend, stand, and stoop frequently.
• Ability to work evenings and weekends as needed or required.
• Ability to operate computers and phones.
• Ability to communicate in written and verbal format frequently.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

Additional Perks for eligible employees:

Medical, Dental and Vision401(k) with Matching Contributions, Paid Time Off (PTO), Holiday Perks, Performance-based Bonus, Team-building Events & Activities, Employee Assistance Program, Pet Insurance

The William Warren Group and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.