Training Lead

Job Title: Training Lead

Job ID: QTG-OPS-TL-SR-CON-001

Employment Status: Part time; planned 0.5 FTE initially, with phase-dependent hours

Location: Remote from contractor facilities within CONUS; VA site support as directed by the COR

Clearance Level : VA background investigation and access approval appropriate to assigned duties

Quantum Technology Group, LLC is seeking a skilled Training Lead to lead structured knowledge transfer for the VA Enterprise Load Balancing Solution in support of VTP. The Training Lead develops role-based instruction and practical assessments so Government subject matter experts (SMEs) can assume platform operations by the end of the period of performance.

Key Responsibilities:

• Develop the Knowledge Transfer Curriculum Document aligned with Government SME role profiles and competency gates agreed with the COR and program office.
• Plan and deliver instructor-led training with at least 80 classroom hours per cohort, at least two base-year cohorts, and at least one refresher cohort per exercised option period.
• Coordinate hands-on exercises in a non-production environment covering architecture, configuration, operational procedures, troubleshooting trees, and case studies.
• Develop and maintain the Operational Runbook Library with engineers and the Technical Writer; cover every major operational procedure.
• Record training sessions and maintain the video asset library for Government retention and use beyond the contract period.
• Coordinate shadow and reverse-shadow rotations, conduct quarterly competency assessments, and produce the Quarterly Competency Assessment Report; track readiness for Government-led operations.

Qualifications:

Required:

• Education : Bachelor’s degree in education, instructional design, IT, or a related field, or equivalent relevant experience.
• Experience : 5+ years of demonstrated development and delivery of enterprise IT technical training, hands-on labs, knowledge transfer programs, and competency assessments.
• Skills : Instructional design, adult learning, facilitation, technical communication, recorded instruction, and coordination with engineering SMEs.
• Clearance : Obtain and maintain the VA-required background investigation, suitability determination, and PIV or other access credentials applicable to assigned duties. Any national security clearance requirement is determined by the assigned work.
• Citizenship : U.S. citizen required.

Preferred:

• Experience delivering Citrix ADC/NetScaler, networking, application delivery, or infrastructure operations training.
• Federal or VA knowledge transfer experience and relevant instructional or platform credentials.

Knowledge and Experience:

• Curriculum design for technical role profiles, learning objectives, troubleshooting scenarios, and measurable operational competency.
• Load balancing architecture, high availability, monitoring, configuration control, security practices, and incident escalation.
• Knowledge transfer runs concurrently with technical phases rather than only at closeout; the final operating model places Government SMEs in the lead and contractors in an advisory role.

Additional Requirements:

• The staffing workbook allocates 960 hours in the base year and first option year, then 480 hours annually in later option years. Delivery scheduling and SME support must accommodate all required cohorts and assessments.
• Remain CONUS-based; complete VA security and privacy training and sign applicable Rules of Behavior. Read, write, speak, and understand English.
• Coordinate any physical access to VA facilities or hardware through the COR before the event.

Benefits:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Employee assistance program (EAP)
• Flexible work arrangements

About Quantum Technology Group, LLC:

Quantum Technology Group (QTG) is a highly successful Systems Integrator (SI) specializing in Information Technology (IT) and Digital Modernization within the federal, public sector, and commercial arenas. With a history spanning more than 16 years, our company has consistently achieved significant growth and success. Our journey is a testament to that success, driven by an unwavering commitment to excellence and an unyielding focus on delivering solutions.

The Quantum team boasts a proven track record in delivering comprehensive Enterprise IT and Digital Modernization Solutions. With a deep understanding of federal, public sector, and commercial needs, coupled with our relentless commitment to innovation, we emerge as your trusted partner in achieving excellence. At QTG, our commitment is not just to deliver Enterprise IT and ServiceNow digital modernization solutions, but to architect a transformative journey for organizations seeking a competitive edge.

What truly distinguishes us is our unique ability to navigate diverse sectors – federal government, public sector, and commercial entities – effortlessly transitioning between the stringent demands of governance and the agility demanded by the private sector. Choosing QTG means embracing not just premier services but also embracing a collaborative journey aimed at propelling your organization toward a future where opportunities thrive. We’re more than a service provider; we're a dedicated partner invested in steering your success. Together, let’s navigate today's challenges while constructing a pathway toward tomorrow's triumphs. Join us in co-creating solutions that resonate not only for today but pave the way for the opportunities that lie ahead.