Desktop Support Technician - New York City

Our enterprise-level client is seeking to add a Desktop Support Technician to the team in New York City. Please see below for full details-

Job Notes:
-- 6+ month contract / extensions and perm conversion are possible, but not guaranteed.
-- Onsite in New York City - 10281
-- Shift available - 1-11pm ET / Monday - Friday (required)
-- Note: Occasional OT opportunities available on nights and weekends.
-- Candidates with Financial Sector experience preferred.
-- Rigorous background check required - Drug test, 20-year criminal, employment verification, fingerprinting, and financial credit check.
-- Strong customer service skills required.

Pay Rate = $27 w2 per hour based on experience level.

Main Responsibilities:
• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Perform a range of technical work activities at customer sites to meet business and customer requirements including but not limited to imaging of PC devices, asset & inventory management and IMAC move support.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

Skills & Competencies:
• Proven experience in an IT Support Service / Desktop Support environment.
• Able to follow instructions and procedures
• Strong communication and customer engagement skills
• Solid teamwork and collaboration skills
• Ability to be flexible and to adjust priorities if/when needed
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

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