Label Printer Technician

WHO WE ARE Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE The Label Printer Technician analyzes label printer related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; maintains a documented log of issues/fixes/performed maintenance, installs, maintains, and troubleshoots label printer equipment. HOURLY PAY RANGE: $24 - $26/hour ESSENTIAL FUNCTIONS: Identifies, troubleshoots, and resolves hardware, poor print quality, and network-related problems encountered by end-users of the distribution center that involve label printers. Calibrate labels and check printer configurations on a regular basis to ensure that all devices are configured for optimal performance. Observes and maintains network connectivity and configuration of network settings on each label printer. Grades printed test labels to ensure labels are printing at an optimal quality and document graded tests on a regular basis for each printer. Configure grading validators on the label printers to ensure optimal quality printing of labels. Uses established tracking/ticketing system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems. Maintains detailed documentation of printer issues uncovered, preventative maintenance and repairs performed on each printer. Works with vendors on problem resolutions, repairs or replacement of hardware under warranty or under maintenance contracts. Works in conjunction with the Client Services Team members to perform all these duties. MUST HAVE THE ABILITY TO: Identify, analyze and troubleshoot introductory to mid-level technical network-related problems effectively; listen and communicate information to a wide variety of clients at all levels of skill; deliver user support both in-person and over the phone in a professional manner; support Skechers Distribution Centers objective by training others in use of label printers; lift heavy equipment; work in elevated workspaces; operate small to mid-sized heavy machinery; complete tasks with minimal supervision; have a flexible schedule for work (able to work nights evenings weekends etc.); learn and provide network support; learn and apply new technical knowledge quickly; communicate effectively with a diverse user base both verbally and in writing; work independently and as a member of a team; maintain cooperative work relationships; demonstrate sensitivity to, and respect for, a diverse population. Experience: Current experience providing technical label printer support in a large warehouse environment or two years’ experience. Demonstrate experience managing label printers and trouble-shooting and problem solving skills required, including knowledge of introductory networking theory, principles and practices. CompTIA A+ certification, other certifications such as Network+ etc., or combinations of other IT certifications or printer certifications are favorable. Minimal knowledge of TCP/IP would be helpful. $24.00 - $26.00 an hour About Skechers Skechers, a global Fortune 500® company, developsand markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Equal Employment Opportunity Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing View email address on click.appcast.io. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions. #J-18808-Ljbffr