Hospital Specimen Technician

Job Description

Job Description

Job Description:

• The Hospital Specimen Technician is responsible for the preparation of patient's specimens in a hospital location.

• The Hospital Specimen Technician must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner.

• The roles &responsibilities below are specific to samples being performed for laboratory testing Specimen Processing & Test Send Out

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.

• Knowledge and competency of Hospital LIS system (client specific)

• Print performed testing reports

• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources

• Responsible for supply ordering processes.

• Performs remote accessioning (pre-accessioning), (client specific)

• Problem Resolution Responsibilities

• Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility.

• Customer Service Responsibilities

• Demonstrates exceptional customer service skills as the Liaison between customer & performing laboratory to provide pro-active customer support.

• Responsible for managing inbound calls with a positive client interaction.

• Communicates and collaborates effectively with the hospital laboratory staff, as well as the sales team and other functions in the organization.

• Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff.

Qualification:

• High School Diploma/equivalent is required

• 1 - 3 years of working experience

• Medical background preferred, which includes medical terminology applicable to clinical laboratory 

• Previous experience in a hospital laboratory environment preferred  

• Physical and Mental Requirements:

• Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour. 

• Works in a biohazard environment, practicing good safety habits. 

• Able to sit or stand for long periods. 

• Handles multiple tasks simultaneously and works in a production environment.

• Hospital LIS Systems knowledge or experience a plus

• Command of Microsoft Office Suite

• Client interfacing role requiring strong communication, collaboration, and problem solving skills

• The position requires demonstrated data entry skills to effectively utilize both the system and the hospital client systems.

• Maintains composure while working under pressure.

• Reflects good judgment when determining what action to take when resolving problems.

• Demonstrates strong interpersonal skills that foster a positive environment. 

• Demonstrates flexibility and ability to adapt to change.

• Shift/Time Zone: 8:00A-5:00P

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

\nCompany Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities