Family and Community Engagement Director

Job Description

Job Description

Job Goal:

The Director of Family and Community Engagement (FACE) provides strategic leadership, supervision, and program oversight for Healthy Families Oregon (HFO), Maternal, Infant, and Early Childhood Home Visiting (MIECHV), Family Support & Connections (FSC), DHS Home Visiting, Oregon Parenting Education Collaborative (OPEC), and Court Appointed Special Advocates (CASA). The Director supports program managers, strengthens family-centered services and community partnerships, and ensures accountability for program quality, grant deliverables, and outcomes. The Director collaborates with the Finance Director and Payroll and Fund Accounting Manager on budgets and fiscal matters; Finance leads financial administration.

Essential Responsibilities:

Director Leadership and Program Oversight

• Provide leadership, supervision, coaching, and performance evaluations for assigned managers and staff; establish clear expectations, delegate daily operations, and support professional growth.

• Develop annual program work plans with managers and monitor service quality, staffing capacity, outcomes, reporting deadlines, grant deliverables, and corrective actions.

• Oversee program and contract performance; work with program managers to address service concerns, monitoring findings, and opportunities for continuous improvement.

• Provide program priorities, staffing needs, and service projections to support budget development led by the Finance Director and Payroll and Fund Accounting Manager. Review financial reports with Finance and managers, identify concerns, and collaborate on budget adjustments.

• Provide program information and priorities for grant applications, renewals, amendments, and program reports. Finance leads accounting, fiscal reporting, reimbursement processing, and financial documentation.

• Work with program managers to maintain current procedures, reporting calendars, and desk manuals that support consistent operations and succession planning.

• Address concerns and complaints from families, staff, and partners in coordination with managers and appropriate departments; escalate significant issues to agency leadership.

• Keep the CEO informed of program progress, staffing needs, funding risks, compliance concerns, and matters requiring organizational action.

• Promote culturally responsive, accessible, family-centered services and appropriate collaboration and referrals across UMHS programs and community partners.

Healthy Families Oregon (HFO

• Oversee HFO program quality and adherence to Healthy Families America Best Practice Standards and applicable Oregon requirements through the HFO Home Visiting Manager.

• Ensure the HFO Manager supports required staff qualifications, model-specific training, regular reflective supervision, and appropriate caseload oversight.

• Monitor family outreach and engagement, strengths-based assessments, home visiting services, documentation, and referrals to community resources.

• Work with the HFO Manager to review service data, family outcomes, quality assurance findings, and continuous quality improvement activities.

• Support HFA accreditation and site review readiness, including corrective action planning and follow-through on identified improvements.

• Coordinate with HFO and MIECHV program leadership to maintain model fidelity and meet the requirements of each funding source.

Maternal, Infant, and Early Childhood Home Visiting (MIECHV)

• Oversee MIECHV data quality, performance measures, required program reporting, and continuous quality improvement activities.

• Ensure managers follow family eligibility, priority population, coordinated enrollment, prevention of duplicate MIECHV enrollment, confidentiality, and recordkeeping requirements.

• Provide leadership for UMHS’s Local Coordinating Agency responsibilities, including strengthening the regional Home Visiting Network and collaboration among service providers and community partners.

• Support coordinated referrals and connections among home visiting, health care, early learning, child welfare, and other family support services.

• Promote meaningful parent participation and leadership in regional home visiting planning, service coordination, and improvement efforts.

• Represent UMHS in required Oregon Health Authority meetings, monitoring activities, statewide learning opportunities, and grant-related planning.

• Collaborate with the Finance Director and Payroll and Fund Accounting Manager to review spending, identify funding concerns, and support compliance with approved grant budgets and fiscal requirements.

• Oversee assigned MIECHV-funded home visiting services, including Early Head Start and HFO-related activities, through designated managers and supervisors.

• Monitor enrollment, service delivery, performance measures, data quality, required reporting, and progress toward approved work plans.

• Coordinate with program leaders and funders to support model requirements, training, monitoring, and quality improvement.

Family Support & Connections (FSC)

• Provide director-level oversight of FSC through the Family Services Manager, ensuring timely, responsive family support and connections to community resources.

• Monitor referral processes, caseload practices, family service planning, documentation, outcomes, and compliance with contract expectations.

• Support strong working relationships with referring agencies and local partners.

• Establish and lead an FSC Steering Committee in partnership with program staff and community stakeholders, including defining its purpose, membership, and operating expectations.

• Plan and ensure quarterly FSC Steering Committee meetings are held, with agendas, partner input, follow-up actions, and documentation of key decisions.

• Develop and support parent leadership opportunities within FSC so parents can share their experiences, help shape services, and participate meaningfully in program planning and improvement.

DHS Home Visiting

• Oversee FSC flexible funds in partnership with the Family Services Manager and Finance, ensuring requests support family needs, follow program guidelines, and are documented and tracked appropriately.

• Oversee DHS Home Visiting through the Family Services Manager, supporting parenting education, coaching, and family engagement for parents involved with child welfare.

• Ensure services support parents in working toward case-plan goals and reunification while respecting the roles of Child Welfare and the courts.

• Monitor referral coordination, required documentation, confidentiality, releases of information, service delivery, and contract reporting.

• Maintain collaborative communication with Oregon Department of Human Services (ODHS) contract representatives and partner agencies.

Oregon Parenting Education Collaborative (OPEC)

• Provide oversight of OPEC parenting education activities and staff, supporting accessible classes, workshops, and parent engagement across the service area.

• Strengthen relationships with community partners, educational organizations, and advisory participants to expand parenting education opportunities.

• Oversee program planning, community partner mini-grant processes, participation data, required reports, and progress toward approved deliverables. <