Hotel Front Desk Agent

Doubletree by Hilton Fort Worth S Conference Center • Fort Worth , TX , US Posted 3 days ago Description We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! 3 pm til 11 pm shift and occasional night audit. Responsibilities Connect with the housekeeping department to ensure guest accommodations are ready Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Handle customer complaints as necessary Qualifications 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Must have graduated high school, received a GED or equivalent Working knowledge of Microsoft Office and reservation management systems Comfortable taking telephone calls and mitigating stressful situations Displays impeccable interpersonal, time management, organizational skills, and customer service skills #J-18808-Ljbffr