Technical Customer Support Specialist

Providing front-line and advanced technical support for Energy products, the full-time Technical Customer Support Specialist will manage customer issues from intake to resolution, collaborating with various teams and utilizing technical tools to ensure effective problem-solving in a remote environment. Key Responsibilities Monitor and respond to customer requests through multiple channels, owning technical support cases throughout their lifecycle Investigate and troubleshoot issues related to product behavior, transaction processing, and data integrations, using available support tools Perform customer configuration changes and validate system outputs to maintain data integrity and operational reliability Required Qualifications High school diploma or equivalent; additional education or relevant technical experience is valued Experience in customer support, technical support, or a related customer-facing position Demonstrated ability to investigate technical problems and organize incomplete information Strong organizational skills with the ability to manage multiple active cases and prioritize based on customer needs Technical curiosity and the ability to apply structured troubleshooting methods to complex problems