International Business Counselor

International Business Counselor

This position is a senior level professional position through which the SBTDC's counseling, training, research and technical assistance services are provided to business owners, would be entrepreneurs, individuals and organizations primarily in the area of international business. The position is expected to provide a broad range of business advice and in depth assistance to a sizable number of clients from a variety of industry segments with an emphasis on the international aspect of the client's business. Being able to develop new client relationships as well as maintain existing relationships is critical. In addition this person is expected to establish and maintain relationships with key international related governmental and nonprofit partners. Developing, promoting and/or delivering international related group training events is required. This position is based in Charlotte and provides direct services to clients in western NC and supports the SBTDC regional centers in Charlotte, Asheville, Cullowhee, Hickory and Boone. There is occasional overnight travel primarily in the western part of the state.

Consultation The Senior Small Business Specialist is independently responsible for managing their client portfolio. This includes a thorough evaluation of complex issue(s) facing clients, and providing consultation based on their expertise. This responsibility includes direct client contact in one on one meetings and through telephone and written communications. It also includes the very substantial time which must be committed to adequately research, prepare materials and recommend courses of action to clients who are counseled. Provide advice and technical assistance relative to complicated, sensitive, and unique problems.

Professional Knowledge Maintain an expert level knowledge of program policies, procedures, technology, and best practices is required specifically as it relates to the growth and management of businesses, serving as the local expert in this regard. Analyze and evaluate how issues apply or impact stakeholders, including clients, management or other strategic partners and then succinctly distill and convey this information. Proactively be aware of changing economic conditions and understand how that might affect the organization or clients, and communicate that information accordingly.

Information Analysis / Decision Making Assess and resolve client issues using financial information, interviews and other documentation to come up with the data necessary. Review and research multiple sources to support resolution for his/her issue. Must be able to come up with a plan of action to help the client based on one's own experience and the information available. Applies sound judgment based on experience and training in this analysis and decision making/problem resolution.

Communications Incumbent holds responsibility for proactively promoting the SBTDC throughout the multi-county area served by this center. This includes identifying the most appropriate venues, and representing the SBTDC at those meetings and conferences, establishing and growing relationships with potential sources of referrals and with prospective groups of clients. Incumbent also independently develops promotional materials and programs as deemed necessary for this region. Incumbent also represents the program nationally among industry associations as well as peer associations.

Program/Project Administration Much of the work is technically based and requires attention to detail and deadlines. Incumbent must exercise great care and discretion in assisting the SBTDC's clients based on SBTDC policies and procedures. Absolute confidentiality of client information must be preserved. SBTDC reports must be completed in an accurate and timely manner. National certifications, such as EDFP and other professional development trainings must be kept current in order to effectively administer the program.

Leadership The incumbent in this position is expected to be able to operate with a minimal level of supervision and instruction. He/she is required to assess the needs and benefits of various relationships, independently apply sound judgment and have broad discretion in meeting the goals and responsibilities of this position and the organization as a whole. The incumbent must have the ability to handle multiple assignments, organize work and establish priorities. Incumbent must possess and independently deploy strong skills in problem assessment and resolution and be adept in researching and reviewing lengthy and complex documents.

Minimum Education/Experience - Bachelor's degree and two years of experience related to the area of assignment, or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education, Knowledge, Skills and Experience - Broad knowledge of current business principles and practices, especially experience in international trade as it relates to the issues North Carolina businesses are dealing with. Familiarity with international pricing, marketing, shipping logistics, funding, and impact on business operations is desired. Strong analytical skills, the ability to effectively communicate and work with team members, business owners, entrepreneurs, and international organizations both directly and remotely. The ability to manage multiple assignments with minimal supervision.

Preferred Certifications/Licenses - CGBP