Concierge

Job Description

Job Description

Be the Heart of Our Community as a Concierge at The Artisan at Hudson! 

Shifts Available: Full-Time Monday-Friday

  Love to make a difference in the lives of seniors?

At Artisan at Hudson, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

• A growing company with opportunities for career advancement

• Immediate pay access — no more waiting for payday

• Tuition reimbursement to support your professional growth

• Comprehensive medical benefits with discounted gym memberships

• Dental, vision, life, and disability insurance

• 401(k) retirement plan with company match

• Paid holidays and paid time off

• Employee Assistance Program (EAP)

• Perks and employee discount programs

• Supportive, team-oriented workplace culture

   

Concierge/Security Overview & Responsibilities

The Concierge will create a memorable first impression by greeting and assisting visitors, families, residents; answering telephone, providing information and taking messages as required; opening and distributing mail; type file, stuff envelopes, and handle correspondence, as well as other duties specified by the HR Operations Manager. 

The essential duties and responsibilities of a Concierge/Security described below are representative of those a team member encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of the position. 

• Greet visitors and family members and provide non-confidential information requested 

• Answer the telephone promptly using the appropriate greeting for the community 

• Sorting mail and distributing to appropriate departments 

• Type and file correspondence and other information forms and materials 

• Adhere to and interpret resident’s rights 

• Adhere to and interpret the personnel policies 

• Use of computers, calculators, copy machines, postage machines, etc. 

• Express concern and compassion for residents and families 

• Escort people, if necessary, to resident’s suites and other areas 

• Keep referral, mailing list and customer information up to date.  

• Assist with data input to appropriate databases. 

• Assist with the processing of all required information necessary to complete a successful move-in, as requested. 

• Perform day-to-day clerical work connected with the position. 

• Ensure knowledge base remains current regarding aging, assisted living and dementia-specific care through continuing education. 

• Assist with the setting-up and tearing down of special events. Encourage teamwork through cooperative interactions with co-workers and other departments. 

Concierge Qualifications

• Previous customer service or receptionist experience preferred

• Proficiency with basic office equipment and computer applications

• Excellent verbal and written communication skills

• Friendly, courteous, patient, and able to stay calm under pressure

• Compassion and genuine care for older adults and their families

• Strong organizational skills with the ability to handle multiple priorities

• Ability to work collaboratively as part of a team

• Must receive the annual flu vaccine (medical/religious exemptions allowed)

At The Artisan, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.

Artisan at Hudson is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

 
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