Customer Service Assistant

Customer Service Administrator

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

About the Role and Your Impact

• Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
• Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
• Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
• Assist with gathering product weights and dimensions for customer requests
• Prepare and distribute open-order reports for Customer Service Representatives
• Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
• Provide administrative support to other departments when Customer Service workload allows
• Assist with additional projects and general office responsibilities as needed

Who We're Looking For

• High school diploma or equivalent
• Previous administrative, customer service, or office experience preferred
• Strong verbal and written communication skills
• Comfortable answering phones and communicating professionally with customers and employees
• Strong computer skills, including Microsoft Office
• Excellent attention to detail and organizational skills
• Ability to prioritize multiple requests and follow through to completion
• Dependable, flexible, and willing to assist wherever needed
• Ability to work effectively with colleagues across departments and international locations

Preferred Skills

• Experience in an administrative support or customer service environment
• Experience working with ERP, order management, or other business systems
• Microsoft Excel experience
• Previous experience in a manufacturing or business-to-business environment

Why You'll Love Working at Coilcraft

• Join a stable, privately held company with a 75+ year history
• Work with an experienced and collaborative Customer Service team
• Gain exposure to multiple areas of a global manufacturing organization
• Build valuable experience in customer service, administration, and business operations
• Take on a varied role where you can support different teams and projects
• Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

Benefits

• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Holidays
• Paid Time Off
• Profit Sharing
• Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.