Regional Director, SE

Job Description

Job Description

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer : AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include healthcare, dental and vision options, paid time off and paid holidays.

Department: Property Management

Reports To: Executive Leadership / Senior Vice President

Position Overview

The Regional Director is responsible for overseeing the operational, financial, and administrative performance of a portfolio of residential communities managed by AKAM. This leadership role provides strategic direction, mentorship, and operational support to Property Managers while ensuring that each property within the region delivers exceptional service, maintains regulatory compliance, and operates in alignment with AKAM’s standards and client expectations.

The Regional Director serves as the primary leadership liaison between corporate leadership, property management teams, and association Boards of Directors, ensuring consistent communication, accountability, and service excellence.

Key Responsibilities

Operational Leadership

• Oversee and support a portfolio of condominium and homeowner association communities within the assigned region.

• Provide leadership, guidance, and mentorship to Property Managers and onsite teams.

• Ensure properties operate efficiently and in accordance with company policies, management agreements, and governing documents.

• Conduct regular property visits and operational reviews to evaluate performance and identify opportunities for improvement.

Client & Board Relations

• Serve as a senior-level resource for Boards of Directors and key stakeholders.

• Support Property Managers in preparing for and attending Board meetings when needed.

• Assist in resolving escalated resident or Board concerns.

• Maintain strong client relationships and promote long-term retention.

Financial Oversight

• Review and monitor property financials, budgets, and reserve planning.

• Ensure proper financial controls, reporting accuracy, and adherence to budgetary goals.

• Work closely with accounting teams and managers to address financial variances and improve financial performance.

Team Development

• Recruit, mentor, and develop Property Managers and onsite staff.

• Conduct performance evaluations and provide ongoing coaching and training.

• Support professional development and promote a culture of accountability and excellence.

Compliance & Risk Management

• Ensure compliance with local, state, and federal regulations, including condominium and association laws.

• Oversee risk management initiatives and ensure proper procedures are followed for insurance, safety, and vendor management.

• Maintain consistent adherence to company operational standards.

Business Development Support

• Assist with new business opportunities, and client presentations.

• Support transitions of newly acquired properties into the management portfolio.

• Identify opportunities to enhance services and operational efficiencies across the region.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Real Estate, or related field preferred.

• Minimum of 8–10 years of property management experience, including multi-site leadership.

• Prior experience managing condominium or homeowner association communities preferred.

• Strong knowledge of budgeting, financial reporting, and association governance.

• Excellent leadership, communication, and conflict-resolution skills.

• Ability to manage multiple properties and teams in a fast-paced environment.

Certifications

• CAM (Community Association Manager)

Key Competencies

• Strategic leadership

• Operational excellence

• Client relationship management

• Financial acumen

• Team development and mentorship

• Problem solving and decision-making

• Strong organizational and time management skills

Performance Metrics & Key Performance Indicators (KPIs)

• Client retention rate within assigned portfolio.

• Board of Directors satisfaction and relationship management.

• Timely completion and accuracy of monthly financial reports and budgets.

• Portfolio financial performance compared to approved budgets.

• Reduction of delinquencies and improvement in collection performance.

• Employee retention and development of Property Managers and onsite staff.

• Completion of annual performance evaluations and coaching plans for direct reports.

• Operational compliance with company policies, governing documents, and regulatory requirements.

• Successful onboarding and transition of newly acquired properties.

• Response time and resolution of escalated resident and Board issues.

• Property inspection scores and operational audit results.

• Contribution to new business development and client referrals.

Work Environment

• Combination of office and on-site property visits.

• Regional travel required to support assigned communities.

• Occasional evening meetings for Board of Directors meetings or special events.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching Program
• 10 Paid Holidays (may vary between properties)
• 17 PTO Days
• Advancement Opportunity
• And more….

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.