PBX Operator

Job Description

Now Offering Daily Pay *

Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you.

We are looking for a Full Time PBX Operator to join the team at Palm Canyon Resort!

We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

Why do Team Members like working for us?

• Competitive hourly base pay and positive team environment
• Daily Pay* - get your earned pay any time before payday
• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

Responsibilities Include:

• Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
• Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
• Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
• Balance multiple responsibilities and prioritize duties based on importance with ease
• Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
• Maintains any pertinent departmental log sheets, checklists and/or reports
• Assist with other departments as needed and carries out other reasonable requests by management
• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications:

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High school diploma/GED
• Prior related PBX experience
• Ability to read, analyze and interpret complex documents and reports
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence and mentor others.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's Degree/College
• Voice Certified
• 3+ Years of related experience
• Prior management/supervisory experience

The hourly rate for this role is between $21.00 -$21.09 based on experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.