CHILD SUPPORT SPECIALIST SUPERVISOR STATEWIDE

Position A Child Support Specialist Supervisor is the supervisory level of child support work. The position involves supervising Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain, or enforce support payments for dependent children in accordance with federal and state laws. Location The position is statewide, with deployment in local departments of social services. Applicants should indicate counties in which they are willing to accept employment. Responsibilities Plan, coordinate, supervise, and evaluate the work of lower-level Child Support Specialists and assigned support staff. Train staff in investigating and analyzing child support cases and initiating appropriate actions to establish, maintain, and enforce support payments. Monitor staff activity and prioritize workload to ensure timely completion of case actions in accordance with regulations, laws, policies, and procedures. Develop and implement procedures to meet the goals of the Child Support program. Establish corrective action plans where indicated and monitor for improvement. Provide leadership in incorporating strategic planning and quality management in program activities. Serve as liaison between the Child Support Enforcement Administration and other state agencies, the State Attorney’s Office, and the courts. Assist agency management in developing and improving services and funding sources related to program development and enhancement. Participate in community, inter-departmental, intra-state, and inter-state meetings and forums related to child support issues. Use mainframe and personal computer systems and software to prepare and submit management, financial, and technical reports. Work with the Sheriff’s Office to develop solutions related to serving child support warrants and body attachments. Respond to inquiries from custodial and non‑custodial parents, courts, public officials, attorneys, and employers to resolve child support case issues. Conduct customer orientations and make presentations in the community about child support programs and services. Assist employers in understanding and complying with child support wage withholding procedures. Administer the child support program in the absence of the Assistant Director. Assist with preparation of the annual budget and draft correspondence for the Assistant Director. Perform other related duties as assigned. Minimum Qualifications Associate of Arts degree from an accredited college or university. Five years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain, or enforce support payments in accordance with federal and state laws. Preferred Qualifications and Experience Substitutions Additional experience may be substituted for the required education on a year‑for‑year basis (e.g., 1 year of experience equals 1 year of education). A Bachelor’s degree may substitute for two years of the required experience. Experience determining eligibility for government assistance programs may substitute for one year of the required experience. Licenses, Registrations, and Certifications Applicants must possess a valid motor vehicle operator’s license if assigned duties require operating a motor vehicle. Benefits Health, dental, and vision insurance at low cost. New State employees awarded six personnel days of personal leave per year (prorated). Annual leave: ten days per year. Sick leave: fifteen days per year. Parental leave: up to sixty days of paid leave upon birth or adoption. Holiday: at least twelve state holidays per year. Pension program participation. Eligibility for telework may be available. Equal Employment Opportunity Statement Maryland is an equal opportunity employer. The Department encourages applicants from all backgrounds, including people with disabilities and bilingual candidates. Veterans are encouraged to apply. #J-18808-Ljbffr State of Maryland