BC Dispatcher: Hybrid

This position will start in the office 100% of the time for the 1 - 2 months, depending on training and skillset. Then you will be allowed to work a hybrid schedule from home. When you have worked approximately 6 months in this position, you will be given a company laptop for use, while you work at this position. The company laptop must be returned if your position is ended.

You must have a working laptop or desktop computer to be considered for this position. This is because you will work from home in a hybrid role after initial training and probation.

A reliable/ strong internet connection is also required.

*Temp to hire and PROMOTION opportunities available*

*Remote/hybrid work offered for strong performers*

*Spanish & English (bilingual) speaking preferred but not required*

*Schedule: Associates will work 5 days of the week and work days will vary. Associates get time off every other weekend*

Dispatcher II responsibilities will include but are not limited to the following:

• Utilizing GPS, Google Maps, and multiple mobile applications simultaneously
• Market Lead Oversees Dispatcher I
• Driver Onboarding
• Fail Verification
• Initiate Driver Discipline
• ZenDesk Ticket Assignment
• Client Channel Communication
• Dispatcher I tasks when needed
• This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
• Answer incoming customer inquiries by phone and email
• Provide the best support experience to our customers and clients
• Under direction of Dispatch Team Lead coordinate with our client’s customer service teams on resolving escalated customer issues
• Collaborate with our Driver Leads and Account Representatives to ensure we are upholding our standards of delivery excellence
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
• This list is a synopsis of job responsibilities, but is not all inclusive of the responsibilities of the Team Lead position.

***General Requirements***

Data Entry

When working in a Data Entry position through Bluecrew, you may be expected to perform any and all of the following duties:

• Working independently or as a team to operate a computer or other peripheral equipment
• Sitting or standing for the duration of the shift
• Assist with general troubleshooting of computers or other digital applications
• You could be working in an office environment, or in a warehouse environment
• There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.