Case Manager III

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager III that provides Street and site outreach to homeless individuals and families. Assists consumers in accessing needed services to include housing, medical, social, educational, vocational, and other supports necessary to meet basic needs. Completes documentation in accordance with agency guidelines.

Department Hiring Salary Range: $54,190-$62,185

Essential functions include but are not limited to:

• Conducts street outreach to homeless individuals in the city of Norfolk. Attempts to develop relationships with people experiencing homelessness. Completes a face‑to‑face assessment to determine functional limitations, eligibility for service, progress, and need areas. Face‑to‑face contact occurs through street contact, site visits, and office visits, or in another community setting.
• Determines eligibility for enrollment and enrolls as appropriate. Develops a Plan of Action based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates plan as needed.
• Links to services, resources, and supports specified in the Plan. Examples include linking to housing, entitlements, medical care, mental health services, substance use services, food, skill training, etc.
• Assists the individual directly, which may include transportation, for the purpose of obtaining needed resources. Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
• Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
• Contacts family or significant others to promote implementation of ISP and community stability.
• Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Provides practical guidance and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, discussing relapse prevention strategies, stress management, etc. Works to resolve critical or situations. Will link to emergency services as needed.
• Maintains client records that complies with agency guidelines and state regulations. Completes an accurate record of direct and consumer related service provided daily.
• Complies with regulations for HIPAA, mandated reporting of abuse and neglect, consumer confidentiality, and other consumer rights.
• Attends agency staff meetings, case review meetings. supervisory meetings, and training as required.
• Performs other related duties as assigned.

Bachelor's degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Direct experience working withindividuals experiencing homelessness is preferred.

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Certificate of completion for peer specialist training preferred.

Work Hours: Tuesday-Saturday, 11:00AM - 7:30PM, 40 hours per week