Overnight Resident Services & Environmental Associate

About the Role 

 

As the  Overnight Resident Services & Environmental Associate​ (3rd Shift Concierge),  you’ll keep our community secure and running smoothly overnight. You’ll stay alert, tackle tasks to keep the community spotless, and respond quickly to any situation, including emergencies. Every shift ends with the community ready for a great day ahead. If you’re dependable, find joy in helping others, and creating peace of mind, this role is perfect for you.

Key Responsibilities 

• Maintain exceptional cleanliness throughout the community. This includes vacuuming, sweeping, mopping, operating the floor scrubber, maintaining the indoor pond, refreshing restrooms and the bistro, sanitizing high‑touch surfaces, rolling silverware, emptying waste baskets, dusting, replenishing ice, cleaning the coffee and ice cream machines, caring for the salad bar, and ensuring all shared spaces and furnishings are tidy, stocked, and ready for the day ahead. 
• Respond calmly and quickly to emergencies,  monitor resident call systems, and coordinate with emergency responders as needed. 
• Support community safety by monitoring building systems (including fire alarms), following emergency protocols, and guiding residents during fires or severe weather events. 
• Assist with administrative support  by taking room‑service requests, selling meal tickets, distributing menus, completing porch drops, scheduling transportation, and maintaining organized records. 
• Support community operations  by walking the community, proactively noticing and reporting concerns, assisting with event setup, and providing responsible alcohol service during gatherings. 
• Create memorable first impressions by greeting residents, families, and guests, answering calls with professionalism, anticipating needs before they arise, and offering courteous valet services to residents and visitors. 
• Welcome new residents  by introducing yourself whenever you see them. 

What We’re Looking For 

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely. 
• Able to work Thursday-Monday 11:00pm to 7:30am while staying present and alert for the entire shift.  
• High school diploma or equivalent (GED). 
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment. 
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills. 
• Adaptable and flexible to shifting priorities; willing to assist in various areas. 
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time. 
• Knowledge of the local community, preferred. 
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel). 
• Ability to communicate effectively in English with residents, guests, and staff. 
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire. 

Benefits for Full-Time Employees 

• Competitive compensation and benefits 
• Access your pay anytime 
• $341 benefit stipend per pay period to apply toward: 
  • Health, Dental, Vision 
  • Life Insurance 
  • Short- & Long-Term Disability 
  • HSA, FSA, LSA 
  • Accident & Hospital Indemnity 
  • Legal & Identity Theft Protection 
• Paid Time Off 
• 401(k) with employer match 

Why RLC? 

• Fast-growing, family-owned company with 60+ communities nationwide 
• Supportive leadership in a beautiful, resort-style environment 
• A purpose-driven role where you make a difference every day 

Ready to Support with Heart? 

Bring your servant heart to a place that feels like family.  Apply today, and our Team will follow up soon! 

EOE/ADA
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