Human Resource Director

Human Resources Director

190 Personnel · Grand Rapids, Michigan · On-site · Full-time

About the role

190 Personnel is a personnel company supporting a portfolio of related businesses in telecommunications, market research, political services, and hospitality across the United States and the U.S. Virgin Islands, with roughly 200 employees in total. We are looking for a Human Resources Director to own HR and benefits programs across those companies.

This is a long-term, in-office position reporting directly to the CFO and working closely with the COO and Payroll Director. Payroll processing and new hire onboarding are owned by those teams. You will coordinate with them, not run those functions yourself.

We have spent the last few years building our own AI tools to take repetitive work off our team's plate. The person in this seat will use those tools every day and help us decide what to build next. You do not need a technical background, but you do need to be curious, comfortable with new software, and willing to change how you work when a better way shows up.

What you'll do

Human Resources

• Serve as the central point of contact for people questions across all entities, escalating to the CFO and COO as needed
• Manage full-cycle recruiting, from technical roles to high-volume hospitality staffing
• Advise leadership on employee relations, performance management, and organizational development
• Maintain employee rosters, records, handbooks, and HR policy documentation across entities
• Ensure compliance with federal, state, and USVI labor laws, and manage state tax registrations and related compliance

Benefits and Insurance

• Administer group health, dental, vision, 401(k), and ancillary benefits, including setup, enrollments, changes, and terminations
• Run open enrollment end to end, including communications, meetings, and carrier deadlines
• Act as the liaison with brokers and carriers on renewals, plan design, billing questions, and eligibility issues
• Handle COBRA administration, qualifying life events, and eligibility tracking
• Coordinate with the CFO and Payroll Director on benefit deductions, carrier billing reconciliation, and cost reporting

AI and Process Improvement

• Use our internal AI tools for drafting, document handling, compliance tracking, and reporting
• Flag repetitive work that could be automated and help test new tools before they roll out to the team
• Help other employees adopt these tools as part of their normal workflow

What we're looking for

• Bachelor's degree in HR, Business, Accounting, or a related field, or equivalent experience
• Proven experience as an HR Manager, HR Director, or HR Business Partner, ideally across multiple entities or industries
• Working knowledge of health insurance administration, including enrollment, carrier coordination, COBRA, and open enrollment
• Solid understanding of employment law and HR best practices
• Comfortable with new and constantly changing technology, including AI tools
• Strong organization, attention to detail, and the ability to juggle many priorities at once
• Clear communicator who builds relationships at every level of the organization
• Works well under pressure and looks for better ways to get things done
• Complete discretion with confidential employee and company information

Details

Full-time, in-office in Grand Rapids, Michigan. We are hiring for the long haul and want someone who plans to grow with us for years to come.