Business Analyst

Texas State Library and Archives Commision

Experience Level: 5-10 years

Skills & Job Responsibilities Required:

5 years of IT Experience
3 - 5 years of IVR Experience
Requirements gathering and analysis
Ability to easily learn business process
Ability to write and execute test cases, as well as find test data for scenarios
Ability to bridge gap between IT and BU
IVR projects with significant customizations
Webservice analysis and testing
Data mapping between applications
Analyze data by developing basic SQL/SOQL queries Desired
Project work with Contact Center Preferred
Project work using Cyara automated IVR testing tool
Experience with ICE Mortgage Servicing Procession (MSP) application
Experience with Fiserv DNA
Experience with IVR reporting, such as eGain or CUIC
Experience with Cisco Contact Center and CTI Data Bonus
Industry knowledge in Banking
Industry knowledge in Loan Servicing Responsibilities

The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.

Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
Validate development matches the business expectations
Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
Facilitate UAT with the Business Units.
Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.

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Vacancy posted 1 day ago

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