Keyholder FT- Concord Mills

Job Description

Job Description

AKIRA Keyholder

In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.

AKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.

Position: Keyholder

Position Summary:

AKIRA Keyholders are fanatical salespeople, driven by goals and eager to take on leadership roles. As top performers, they support the assistant manager in achieving store objectives while assisting stylists and cashiers to ensure an exceptional customer experience from start to finish. Our mission is to make customers look and feel amazing! By leading through example and adopting an ownership mindset, our store leaders are relentless in pursuing both personal and store success.
Essential Functions:

• Foster and maintain high store morale

• Strengthen and uphold our selling culture through the 5 steps of selling

• Enforce and adhere to all AKIRA policies

• Consistently achieve and exceed individual sales goals

• Drive the store to meet and surpass daily, weekly, and monthly sales targets

• Lead by example, embodying and promoting AKIRA’s culture and 4 principles

• Support the team by completing necessary operational tasks

• Fulfill all end-of-shift responsibilities as directed by the Manager

• Address customer questions and concerns with professi onalism and care

• Maintain a clean and organized store environment

Qualifications:

• 1-2 years of experience in retail sales or a related customer-facing role is preferred

• Proven track record as a top performer in sales is often a plus

• Open availability and flexibility to meet the needs of the store

• Genuine passion for fashion and staying on top of trends

• High energy and a strong work ethic

• Excellent communication and organizational capabilities

• Experienced in visual merchandising and delivering exceptional customer service

• Open-minded and positive when embracing new directions or changes

• Dedicated to maintaining a clean and well-organized workspace

• Dependable, honest, and trustworthy

• Skilled in juggling multiple tasks and prioritizing workloads efficiently

Physical Requirements

• Able to lift, push, or pull up to 50 lbs. as needed

• Ability to stand and walk for long periods (up to 10–12 hour shifts)

Benefits & Perks:
AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We’re committed to internal growth, providing meaningful development and career advancement opportunities.

Job Type: Full-Time

We are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process.

We may utilize AI-assisted and automated tools as part of the recruiting and hiring process. All employment decisions are made in compliance with applicable laws and without discrimination.