Customer Service Representative

Job Description

Position Summary: The Customer Service Representative plays a key role in delivering excellent client support and maintaining strong customer relationships. This position is responsible for managing customer accounts, coordinating order fulfillment, and ensuring a smooth and positive customer experience in a fast-paced environment.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned:

• Oversee and maintain assigned customer accounts
• Accurately enter, process, and track customer orders from initiation through completion
• Handle return requests by creating and managing Return Merchandise Authorizations (RMAs)
• Respond promptly to customer inquiries, providing product information, order updates, and issue resolution
• Support daily team meetings and collaborate with internal departments to ensure alignment and efficiency
• Process transactions with accuracy and attention to detail
• Proactively engage with customers to ensure satisfaction and build long-term relationships
• Identify and resolve customer concerns using sound judgment and problem-solving skills

Education and Experience:

• High school diploma or equivalent required
• Prior experience in customer service or a related field preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to thrive in a fast-paced, high-volume work environment
• Proficient in multitasking and time management

Benefits Package:

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• United Pet Care Discount Program
• LifeMart Employee Discounts

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to type, use telephonic devices and view data on computer screens. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift/and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment. The noise level in the work environment is usually moderate.

Job Type: Full-time

Equal Opportunity Employer : Disability/Veteran