Community Health Worker- Cambridge & St. Michaels

Job Description

Job Description

Community Health Worker- Covering Cambridge & St. Michaels Health Centers

Job Summary : The Community Health Worker (CHW) with Choptank Community Health (CCHS) is responsible for acting as a bridge between health care providers, community services providers, and individuals in the community to promote health, reduce disparities, and improve service delivery. The CHW is a trained and trusted public health worker who is respected by the people they serve and applies his/her unique understanding of the experience, socio-economic needs, language and/or culture of the communities served. CHW identifies barriers to health and advocates for changing service delivery and other strategies to improve community health. This is a nonexempt, full-time position in pay grade 3 with the pay range of $19.14 - $24.88. The Community Health Worker reports directly to the Director of Quality and Population Health.

Required Skills/Abilities:

• Must be able to work independently and have excellent problem-solving skills to provide patients with optimal assistance.
• Excellent communication and interpersonal skills with the ability to work well under stressful conditions to effectively interact with patients, families, and various programs when obtaining necessary information.
• Must have working knowledge of medical terminology and word usage to ensure accurate referrals and concise, detail-oriented performance to ensure optimum referral tracking and follow up.
• Basic computer skills, including Word, Excel, and Outlook
• Must maintain a high level of confidentiality.
• Compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.

Education and Experience:

• High school diploma or equivalent.
• Certification as Community Health Worker required.
• Community Health Worker or Social Work experience preferred
• One year’s experience in a medical setting required.

Working Conditions and Physical Requirements:

• General office environment in clinical health centers
• Occasional travel

Standards of Behavior:

• Commitment To Service
• Respect
• Quality
• Teamwork
• Patient Focus
• Integrity
• Accountability
• Caring & Compassion
• Professionalism
• Listening & Responding
• Safety
• AIDET

Job Related Competencies:

• Empathetic Outlook- The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
• Attention to Detail - The ability to process detailed information effectively and consistently.
• Problem Solving- Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates Effectively- Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Values And Ethics - Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.
• Time Management- The ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Commitment to Community:

Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by:

• Prioritizing access for all individuals;
• Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore;
• Actively engaging with patients, families and staff;
• Fostering a workplace culture in which everyone is treated with dignity.

Duties/Responsibilities:

• Refers and links patients to a medical home for preventative health care, provides age-appropriate screenings, self-management education, and chronic conditions social service support.
• Links patients to community resources to meet basic needs that influence health (i.e. housing, food, job placement, legal representation, education)
• Works with the care team to conduct outreach and enroll patients identified via Choptank practices for evidence-based programs and self-management.
• Assists patients navigating the health system, by connecting people needing services, filling out paperwork, and providing non-directive emotional support.
• Improve quality of care by aiding communication between provider and patient to clarify cultural practices and to promote wellness by providing culturally appropriate health information to patients and providers.
• Provides presentations to local community groups, businesses, and manufacturers on CCHS services, sliding fee scale, pharmacy assistance and the importance of maintaining regular chronic disease follow up and preventive health appointments.
• Represents CCHS at community events by manning a booth, distributing information, and answering questions about CCHS and our services.
• Regular, reliable attendance is a requirement of this job.

Benefits:

• Tuition and education assistance
• Certification scholarships available
• Paid holidays (9)
• Flexible paid time off and vacation scheduling
• 403(b)
• 403(b) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Dental insurance
• Vision coverage
• Life insurance
• Referral program
• Employee wellness program
• Discretionary Bonuses

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.