Supervisor

Supervisor Position

IST Management Services is sourcing for a direct hire, full-time, supervisor position in Baltimore, MD. This position will work full time hours per day in a higher education mail room. IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. We observe a business professional dress code. Must be willing to cross train for potential advancement opportunities!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance

Hours: Monday through Friday, 8:00am to 5:00pm (need to be flexibility to work 4 weekends during student move -in/return to school in the fall and spring time)

Compensation: While the compensation for this position is finally dependent upon the candidate's experience/qualifications, the approximate compensation for this role will be $20.00 to $21.00 USD per hour.

Responsibilities

Key Responsibilities may include:

• Maintain effective written and oral communications with clients and employees
• Prioritize work and deploy staff as required to ensure customer needs are met in regard to on-time delivery of services and quality of work
• Ensures all work standards are met on a consistent basis
• Ensures all work standards are met on a consistent basis by IST site employees
• Accurately prepare and distribute management reports to the client in a timely and consistent manner
• Ensures maximization of productivity through efficient use of standard operating procedures; Develops new procedures to improve the operation of the site
• Manages, trains and coaches' employees and students and develops a work environment that promotes high motivation and customer satisfaction
• Assign, review, plan and coordinate the workforce to optimize coverage during a workday
• Ensures the proper and safe use of all equipment used by employees and students to complete tasks as assigned
• Quickly troubleshoot delivery delays and track missing shipments
• Ensure 100% chain-of-custody for student mail and packages

Qualifications

Job Requirements:

• High school diploma or equivalent (GED)
• Two years' experience supervising or managing similar operations preferred
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
• Must have customer service skills and be able to maintain a consistent, high level of service; Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings

• Knowledge of supervisory techniques to manage, motivate and train employees
• Understand U.S. Postal Service (USPS) regulations, rates, and specialized mailing procedures (e.g., registered, insured, and certified mail)
• Ability to prepare reports and present information to customers

• Must pay attention to detail and critically think through and resolve problems; Ability to multi-task, manage multiple accounts and establish priorities
• A valid driver's license and/or reliable transportation to and from work
• Able to backfill driving the company vehicle for distribution purposes when needed
• Lifting up to 55 pounds; standing for long periods of time; significant walking; willingness to cross-train for other job functions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.