CNA Intake Coordinator

Seeking a customer-focused Certified Nursing Assistant (CNA) Intake and Client Services Coordinator for a full-time hybrid role, responsible for managing client intake, scheduling assessments, and providing exceptional service to individuals seeking healthcare and home care services. Key responsibilities Answer inbound calls and gather client information while explaining available healthcare services Schedule consultations and follow-up appointments, ensuring accurate documentation in CRM systems Provide compassionate customer service and address client questions, collaborating with internal teams as needed Required qualifications Active CNA certification is required Previous call center or high-volume inbound customer service experience is strongly preferred Experience in home care, healthcare intake, scheduling, or admissions is preferred Strong organizational and time management skills Ability to work independently in a remote environment with a high-speed internet connection