Customer Service Associate

Job Title : Inside Sales & Customer Service Coordinator
Industry : Manufacturing
Location : Phoenixville, PA

Job Summary
Our client is a U.S. manufacturer of bearings and power transmission products serving industrial customers across North America.

The company is seeking an Inside Sales & Customer Service Coordinator to support customers, sales representatives, and order management from inquiry through invoicing.

The ideal candidate is organized, detail-oriented, dependable, and comfortable managing multiple priorities in a customer-facing environment.

Responsibilities

Inside Sales and Customer Service

• Respond to customer and sales representative inquiries by phone and email.
• Provide product, pricing, availability, order status, shipping, and invoice support.
• Manage customer orders from receipt through invoicing, including entry, confirmation, changes, documentation, and accuracy review.
• Resolve order, pricing, quotation, shipping, and purchase order discrepancies.
• Coordinate with Production, Shipping, Engineering, and other departments on schedules, availability, technical needs, and shipment dates.
• Prepare routine quotations and route non-standard or technical requests as needed.

Returns, Sales Support , and Records

• Process Returned Goods Authorizations, credits, and supporting documentation.
• Research and help resolve shortages, shipping issues, billing questions, and customer concerns.
• Maintain accurate customer, order, quotation, pricing, sales territory, and commission records.

Front Office and Team Support

• Greet visitors, maintain visitor records, and provide front-office coverage.
• Support ERP implementation through testing, data review, issue identification, and feedback.
• Collaborate with coworkers and cross-functional teams to support customers and operations.
• Communicate workload concerns proactively and assist with other related duties as needed.

Required Qualifications

• 3+ years of B2B inside sales, customer service, sales support, or order management experience.
• Strong attention to detail, communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively.
• Willingness to learn products, pricing, procedures, and ERP systems.
• Proficiency with Microsoft Outlook, Excel, and other Office applications.

Preferred Qualifications

• Experience in manufacturing, industrial distribution, power transmission, or mechanical products.
• Experience with ERP, order management, quotations, invoices, returns, and credits.
• Familiarity with lead times, inventory, shipping terminology, and order fulfillment.

About Theoris:
Our goal is to Fuel Your Career!As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth.We build long-term relationships with our clients and our consultants.With over 40 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections.This knowledge is used to find the right job placement.Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.