Remote Collections Specialist

Remote Collections Specialist, a full-time position, is responsible for addressing customer inquiries, improving account collections through effective communication, and maintaining accurate records while working in a fast-paced environment. Key Responsibilities Provide exceptional customer service and accurately record customer information Assist with account resolution by communicating account details and establishing payment arrangements Handle high volumes of inbound and outbound calls while meeting individual performance metrics Required Qualifications High school diploma or equivalent Minimum of 1 year experience in a call center environment focused on customer service, billing, or collections Basic knowledge of medical terminology Strong negotiation skills and a persuasive communication style Ability to meet technical requirements for remote work, including a quiet workspace and high-speed internet