HVAC Service Technician

Job Description

Job Description

Tristate Home Services - HVAC Service Technician

Pay: $30 - $40/hr plus incentives!

Performance review after 90 days of employment.. Not just a handshake deal, we'll put it in writing!

Are you ready to take your career to new heights with a company that truly values your potential?

Imagine working in an environment where your growth is a priority. At Tristate, we don't just offer jobs; we offer a pathway to success, fulfillment, and extraordinary opportunities. We place and emphasis on providing exceptional training and development programs, ensuring you have the tools and knowledge to excel. Your dedication and hard work are not just noticed, but celebrated and rewarded, giving you the recognition you deserve. At Tristate, we nurture your skills and provide the support you need to reach your full potential.

Are you looking for training that will help grow your skillset?We provide it!

Great pay that rewards you for your success?We have that too!

Top tier benefits for you and your family at an affordable cost?  You got it!

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

- Industry-Leading Compensation: We believe in rewarding excellence.

- Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.

- New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked truck that’s ready for any job.

- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

- Paid Time Off Starting Day 1!We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.

- 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.

- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

- Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done.

- Training and Development Opportunities: We’re committed to your professional growth with training through our  Service Professionals Academy and Resource Center!

- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

In this role, you'll be responsible for:

• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within Tristate's defined time frame. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on-call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Required Skills and Abilities:

• Prior heating and/or cooling experience in a residential capacity.
• Service Titan experience preferred
• Experience upselling additional services as well as selling replacement options when applicable.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.

Compensation includes an hourly wage plus commissions and bonuses.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.