Central Station Operator

Central Station OperatorPavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at and our family of companies are seeking a talented and motivated Central Station Operator to join our fire business unit.Primary Responsibilities:Answer burglar and fire alarm signals received via computerEffectively dispatch emergency alarmsCoordinate activities with police and fire departments during alarmsPlace alarms in and out of test mode while technicians are servicing alarmsNotify customers of alarm, trouble and supervisory signals on subscribers' premisesMonitoring of all types of alarm signals including but not limited to surveillance videosData entryEffectively communicate with customersMultitask and manage prioritiesContact supervisor by telephone to report irregularities and obtain further instructionsBasic QualificationsHighschool Diploma or GEDCustomer Service ExperienceAbility to handle multi phone lines and high volume of incoming callsAbility to work weekends and holidaysMust be able to work both Saturday and SundaysPreferred QualificationsExperience as a central station operatorAbility to use judgement and decision making skills to evaluate situationsAbility work under stressful situationsActively listen and communicate effectively through clear speech and hearingThe hourly pay range for this position is $20-25 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.If you require accommodation or assistance during the application process, please contact us at View email address on click.appcast.io. Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.