Systems Support Coordinator

Systems Support Coordinator Facilitate day-to-day use of the District’s Computerized Maintenance Management System (CMMS) as a subject matter expert, act as first-line technical support, conduct CMMS software user training, participate in the design and implementation of administrative and business processes, and maintain and assist in the development of logical asset hierarchies and classifications while supporting project teams and the planning office. Responsibilities Maintain CMMS system securities, assist users with setup of custom views and screens, perform data cleanup, and administer user processes that capture documents, photos, and prints for the digital archives. Provide first-level technical end-user support for CMMS and its interfaces with other District applications, resolve problems or escalations, and monitor requests for timely resolution. Generate routine and custom reports using a variety of reporting applications and provide information to management. Assist the CMMS project lead or other process change leaders to coordinate upgrades, system expansions, and changes; conduct user testing and maintain test scripts. Develop and conduct user CMMS or similar technical training for professional, trades, and administrative staff, coordinate internal training classes, and modify training materials for District use. Facilitate CMMS Standards decision-making meetings and processes for the assigned utility operations area. Maintain regular attendance, comply with District policies, complete required training, and uphold safety procedures and applicable RCW and WAC regulations. As an essential function, drive a motorized vehicle while conducting business on behalf of the District. Education Associate Degree in a business-related curriculum or equivalent from a two-year college or technical school, or an equivalent combination of education and experience. Experience 3+ years of experience in computer applications support, computer technical support, and delivering classroom instruction. Experience using Maximo and reporting software is preferred. Skills and Abilities In-depth knowledge of the District’s CMMS and related software and interfaces. Knowledge of structured query language (SQL) for data extraction. Basic report design concepts. Fundamentals of drawing, graphic illustration, composition, layout, and photography in computerized systems. Working knowledge of District operations, policies, and work practices. Excellent organizational, written, and oral communication skills. Proficient in report writing and data extraction. Ability to stay current with new software and technology. Ability to deliver training presentations and facilitate user groups and meetings. Advanced/expert knowledge of Maximo Order Processing and Maximo Asset Management; intermediate knowledge of Microsoft Outlook, Excel, Word, PowerPoint, PC hardware, general office equipment, SQL, Crystal Reports, SQR3 report writer, computers, audio-visual equipment, and multi-media equipment. Basic knowledge of PeopleSoft Financials, PeopleSoft Time Entry/HRIS, Microsoft Access, Microsoft Project, Primavera, servers, heavy equipment, power equipment, Illustrator, photo software, Adobe, and Microsoft OneNote is preferred. Must be proficient in reading, writing, and speaking English. Physical Demands Sitting: Frequent (34-66%) Standing: Occasional (11-33%) Walking: Occasional (11-33%) Lifting 1-10 lbs (floor-waist): Occasional (11-33%) Lifting 1-10 lbs (waist-shoulders): Occasional (11-33%) Lifting 1-10 lbs (above shoulders): Occasional (11-33%) Stooping/Bending: Occasional (11-33%) Reach (waist to shoulder): Occasional (11-33%) Wrist/hand/fingers manipulation (keyboarding, mousing, etc.): Frequent (34-66%) Hand controls (joystick, controls on equipment, etc.): Regularly (67-100%) Repetitive motions: Regularly (67-100%) Talking: Frequent (34-66%) Visual - far acuity: Occasional (11-33%) Visual - depth perception: Occasional (11-33%) Working Conditions Noise intensity level: Moderate. Salary Range The starting salary range for this position is $79,040 - $98,800 (based on qualifications). With tenure and strong performance in this role an employee may earn up to a maximum of $118,560 annualized. Introductory period: New employees holding regular positions must complete an introductory period of twelve months. Benefits Employer-funded medical, dental, and vision healthcare benefits. Employee Assistance Program (EAP). VEBA health reimbursement account. Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan. Paid leave starting at 21 days per calendar year up to 35 days with tenure. 12 paid holidays per calendar year, paid jury duty, short-term and long-term disability, and basic life, AD&D, and optional voluntary life. Optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs, and position-specific stipends. Equal Opportunity/ADA Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Chelan PUD will not be offering any work visa sponsorship for this role. #J-18808-Ljbffr