Grip Onsite Manager

Role Description

As Freelance Grip Onsite Manager, you will own two interconnected areas: the hands-on operational delivery of Grip Onsite at live events, and the strategic growth of Grip Onsite as a commercial business unit. You'll be the expert on everything from badge stock and printer hardware to supplier relationships and process scalability — ensuring every event we support runs flawlessly and that the business behind it grows sustainably. This is a freelance role suited to someone equally comfortable troubleshooting a printer at a registration desk and sitting in a commercial meeting.

Core Responsibilities

• Own end-to-end delivery of Grip Onsite at live events, covering setup, operation, and breakdown of all hardware (kiosks, laptops, thermal printers, entrance scanners).
• Manage badge stock across both product lines — firm laminated and paper — including production timelines, design approvals, delivery coordination, and backup stock planning.
• Oversee SmartBadge deployments: hardware configuration, 3rd Party integrations with Grip Manage and Grip Engage, data validation, and onsite testing.
• Serve as the primary escalation point for technical issues during live events across both Self-Serve and White Glove service models.
• Manage and coordinate 3rd Party technicians: scheduling, briefing, travel and accommodation logistics, and onsite performance.
• Ensure every event is fully prepared through rigorous pre-event checklists — hardware, software access, badge designs, integration validation, and customer briefings.
• Lead or support Walkthrough calls with customers 2 weeks before events, confirming badge fields, kiosk branding, technician needs, and attendee flow.
• Develop the technician pool and support model to ensure Grip can scale to more events across more geographies.
• Support the Sales team with deal structuring, quoting accuracy, and DealDesk input on Grip Onsite opportunities.

Qualifications

• Proven experience in live event operations, registration technology, or onsite event services — you've been on the floor and know what can go wrong.
• Strong understanding of badge printing workflows, hardware logistics, and onsite registration systems (experience with onsite registration solutions is a strong plus).
• Excellent supplier management skills — comfortable holding partners accountable to SLAs and resolving issues quickly.
• A structured, process-oriented mindset: you document, you build playbooks, you hate ad hoc chaos.
• Clear and confident communicator — able to work with customers pre-event, manage technicians onsite, and present business performance to internal stakeholders.
• Comfortable working independently and remotely, while being responsive and decisive when things move fast onsite.
• Familiarity with tools like Salesforce, Google Sheets, and project tracking systems is a plus.

What Success Looks Like

• Events are delivered on time, on spec, and without technical failures.
• Customers are well-briefed, confident, and satisfied.
• Margin targets across hardware, badge stock, and onsite support are met or exceeded.
• Operational processes are documented, repeatable, and scalable.
• Grip Onsite grows its event count and client base quarter over quarter.

Working Arrangements

• Freelance / contract engagement.
• Remote for business unit and operational planning work.
• Travel required for White Glove events (international travel may be needed).
• Flexible hours with clear on-call expectations during live event windows.