Server - Gjelina LV

Server - Gjelina LV

The Server is the main point of contact with guest interaction. The Server maintains the attitude and energy of bistro service while cultivating a fine dining experience with exceptional food and beverage knowledge. Passion for hospitality and food leads their ability to navigate guest interaction and service with grace.

General Attributes:

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Essential Duties and Responsibilities:

• Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with Nevada Labor Law.
• Maintain high standards of appearance and hygiene that include clean clothes, nails, and hair, and no heavy perfumes/colognes in addition to uniform standards.
• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients, wine, and bar menu.
• Adhere to all health, safety, alcohol control, and sanitation protocols
• Organize, clean, and maintain all server stations
• Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service.
• Attend to guest needs throughout the dining room; coursing food orders and sending through the PO.S
• Run food, drinks, and bus tables in your section throughout service
• Complete all assigned side work pre- and post-shift
• Attend trainings and pre-shift meetings
• Responsible for in-depth knowledge of the cocktail menu and wine list, assisting guests with ingredient knowledge, pairings, coffee/tea program, etc.
• Responsible for in-depth knowledge of food menu and ingredients in each dish, vendors and farmers, etc.
• Responsible for communicating all guest allergies with a manager. See SOP.
• Fully understand the floor plan, table numbers, and seat positions for the entire venue.
• Supporting the management team in all aspects of in-house service and events
• Always suggests alternatives to enhance the guest's food experience.
• Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service.
• Communicate clearly with the expo and managers to support with service
• Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
• Assist others with stations when needed.
• Play barista: knowledge of drip vs espresso.
• Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
• Address any service issues through your floor manager and communicate any unresolved issues to them at the end of your shift.
• Supporting the management team in all aspects of in-house service and events
• Understand the right of way (guests, floor, kitchen, bar, and staff)
• Performs other duties as assigned by supervisor/manager

Qualifications:

• Minimum 1-2 years of restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to use the restaurant point of sale system
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Knows basic math and measurements
• Able to enter guest orders in Point of Sale - "POS"
• Ability to take and follow directions
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem-solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Have a flexible schedule, including weekends and nights
• Exhibit a sense of urgency at all times
• Willingness/ability to work on your feet for an extended period of time
• Demonstrates a level of enthusiasm, self-confidence, and self-motivation.

Certificates & Training:

• State-approved Alcohol Awareness Training / Certificate (TAM Card)
• State-approved Prevention of Sexual Harassment Training / Certificate
• Food Handler Card. Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety

Physical Demands:

While performing the duties of this job, the position requires standing and walking for extended periods. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 45 pounds. Must be able to climb sets of stairs repetitively throughout a shift. Ability to work with restaurant equipment and dishware (flatware, glasses, cutlery, plates, and dishes, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders repetitively, using hands to finger, handle, or feel; reaching with hands and arms to talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described are representative of those encountered by this position while performing the essential functions of this job. The Company is an Equal Opportunity Employer.

Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate, and the surrounding areas may be wet, hot/cold, slippery, or humid.

We are an equal opportunity employer: The Gjelina Group has created a climate of purposeful inclusion, an environment where all can feel affirmed, safe, valued and allowed to thrive within the company. We appreciate and acknowledge the diversity of humanity, a diversity which includes differences, sex, age, race, ethnicity and national origin, range of abilities, sexual orientation, gender identity, gender expression, financial means, education and political perspective. These beliefs and practices apply to all of our business activities, including decisions for career opportunities or employment.