Field Services Supervisor

Field Services Supervisor (Calibration, Onsites, and Remote Support Teams) Job Summary: The Field Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. Approximately 20‑30% travel is required to support field teams and customers. Responsibilities Supervise daily tasks of calibration technicians across multiple sites and remote teams. Assign and track calibration work, monitor turnaround times, and support daily workflow planning. Provide mentoring and technical guidance to team members, including hands‑on calibration assistance when needed. Assist with onboarding and cross‑training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional). Support and perform hands‑on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001, AS9100, ANZ540.1). Review calibration data for completeness and accuracy; ensure proper documentation and traceability. Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues. Help maintain calibration equipment and ensure readiness for audits. Ensure compliance with safety protocols and company SOPs across all calibration activities. Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and elevate issues as needed. Support audit preparation and actively participate in ISO, ANZ, and AS audits. Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives. Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution. Help facilitate customer check‑ins, support QBRs, and attend onsite visits as needed. Communicate clearly with customers about service status, scheduling, and technical requirements. Travel to customer locations (~60‑80%) to support calibration activities, provide team oversight, and attend customer meetings. Participate in pre‑ and post‑onsite planning with team members and customers to ensure smooth execution. Qualifications 3‑5 years of calibration experience in a lab or field environment, preferably in multiple disciplines. Experience supervising technicians or leading small teams is highly preferred. Solid understanding of ISO/IEC 17025 and calibration‑related standards (ISO9001, AS9100, ANZ540.1). Strong communication skills with the ability to work across teams and with customers. Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, CalWeb, Dynamics). Ability to travel up to 80%. Preferred Skills Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure). Experience leading or participating in 5S or Kaizen events. Familiarity with metrology concepts and measurement uncertainty. Experience supporting multi‑site operations or large customer accounts. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Equal Opportunity Employer Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr