Vice President, Client Operations

Vice President, Client Operations At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, BNY influences nearly 20% of the world’s investible assets. Our teams harness cutting‑edge AI and breakthrough technologies daily to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Responsibilities Develop and implement client service strategies using in‑depth knowledge of client operations and industry best practices. Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. Ensure compliance with regulatory requirements and company policies by maintaining up‑to‑date knowledge of industry standards and implementing necessary changes. Collaborate with cross‑functional teams to address client needs and resolve complex issues, demonstrating strong problem‑solving skills. Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement. Analyze client feedback and operational data to drive improvements and inform strategic decision‑making. Qualifications Bachelor’s degree in business, finance, or a related field. Advanced degree or professional certification preferred. 7‑12 years of professional experience. Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions. Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. Proficiency in client service operations and a thorough understanding of industry regulations and standards. Salary and Benefits BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. The base salary for this position is expected to be between $80,000 and $180,000 per year at the commencement of employment, determined on an individualized basis. The total compensation package may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and company‑sponsored benefit programs. Equal Opportunity Employer BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr