Client Services Manager

The Office Services Manager oversees a client location at a law firm, leading on-site staff to ensure client expectations are met or exceeded. This role involves managing a team responsible for Reception/Concierge, Mail/Shipping/Courier Services, Records, and Administrative support. The manager ensures efficient service delivery, addresses customer concerns, and collaborates with Human Resources for staff recruitment and team management. Reports To: National Operations Manager What You'll Do: Ensure service delivery excellence. Meet all client deadlines. Manage resources effectively, including personnel, hardware/software, and facilities. Ensure adequate coverage per the service level agreement, including floater coverage and collaboration with HR for staffing needs. Maintain metrics for monthly KPI/SLA reporting. Oversee equipment, supply, and messenger vendors to meet client needs. Participate in monthly and quarterly client business reviews. Establish accountability to the National Operations Manager. Coach, develop, and cross-train the operations team for career growth. Communicate individual responsibilities, operational issues, daily goals, service improvements, and customer expectations to staff. Adhere strictly to all policies & procedures. Implement the Governance Model to ensure client satisfaction. Standardize policies and procedures, including statistical monthly reporting and benchmarks. Drive operational improvements and solution design. Serve as a knowledgeable resource regarding OSHA, EEOC, and complaint handling processes. Maintain consistent communication with the client. Minimum Qualifications: High School Diploma (or equivalent) required; Bachelor’s Degree preferred. 7-10+ years of experience in office services/operations leadership, preferably in a law firm or similar industry. Experience managing a team of 10+ employees. Ability to grasp, lift, and move packages up to 60 lbs. on a wheeled cart. Capability to walk, bend, kneel, stand, and sit for extended periods. Manual dexterity for operating office machinery (phones, copiers, etc.). Ability to lift or move 40 lbs. frequently. Travel: N/A Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range

$80,000—$90,000 USD

If you are selected to continue in our interview or offer process you will be informed of more information in regards to our company. We appreciate your understanding and thank you for your time!

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

JOB POSTING STATEMENT

We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from our company or correspondences. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is our company's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills. To view our privacy link please reach out to our team during an interview process. Our company offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by this company can be grounds for immediate termination from this company.