Business Insights & Enablement Analyst

Business Insights & Enablement Analyst

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary: The Global People Success & Enablement team is a strategic, people-centered function within Foundever, fueled by purpose and a forward-focused mindset, dedicated to developing talent, setting organizational standards, and orchestrating company-wide operational change and transformation as it relates to people, process, and knowledge. At its core, the team believes that people are the engine of every great journey, and everything it does is designed to reflect that conviction, guiding organizations through change with purpose, care, and connection, impacting employee and client experiences.

We are looking for a Business Insights & Enablement Analyst to strengthen insight generation and support consistent ways of working across our global communities. This role combines data, process understanding, and enablement, acting as a bridge between HR, business stakeholders, and technical teams. You will translate business needs into practical solutions, improving visibility, process alignment, and system usability. You will collaborate with global stakeholders and support HR processes and initiatives using SAP SuccessFactors.

Primary Job Responsibilities

• Business Analysis & Process Support

Act as a liaison between HR, business stakeholders, and technical teams to ensure clear translation of business needs into functional requirements.

Support the analysis of current HR processes (as-is) and contribute to the definition of future-state processes (to-be) across the employee lifecycle (hire-to-retire).

Identify process gaps, local variations, and improvement opportunities to support more consistent ways of working.

Contribute to process documentation, mapping, and definition of standards.

• Insights & Reporting

Translate business questions into clear analytical approaches, KPI definitions, and reporting outcomes.

Design, build, and maintain dashboards and recurring reporting to support operational and People decision-making using Power BI and Microsoft Excel.

Validate results across sources, ensuring consistency, accuracy, and clear metric logic.

Transform complex datasets into clear, actionable insights that support decision-making.

Deliver recurring insight packs and ad hoc deep dives (trends, segmentation, root-cause analysis) with actionable recommendations.

Identify data gaps and support the collection of additional insights (e.g., surveys, stakeholder feedback) where needed.

• Enablement Support

Contribute to the development and maintenance of user enablement materials (user guides, FAQs, release notes), ensuring they are clear and accessible for non-technical audiences.

Support rollout activities (e.g., walkthroughs, webinars, Q&A sessions) related to reporting, processes, or system updates.

Provide post-rollout support by tracking questions, identifying recurring issues, and coordinating follow-ups.

Monitor feedback and usage to identify improvement opportunities.

What you need in order to be successful:

Essential: Proven experience in an analyst or business-facing role (e.g., Business Analyst, HR Analyst, Reporting Analyst). Strong analytical skills (trend analysis, root-cause analysis, translating data into recommendations). Experience working with business processes and supporting improvements (as-is / to-be methodologies is a plus). Familiarity with HR processes across the employee lifecycle (hire-to-retire). Experience or strong familiarity with SAP SuccessFactors. Strong communication and stakeholder management skills in a multi-country environment. Ability to translate business needs into structured outputs (reporting, requirements, documentation). Strong documentation skills and attention to detail. Fluent English (written and spoken).

Preferred: Experience supporting HR system implementations or process improvements. Exposure to working with HR and IT teams in a project or operational setting. Understanding of data validation, governance, and reporting best practices. Exposure to operational systems and KPIs in BPO/contact center environments. Technical skills: Strong proficiency in Microsoft Excel and Microsoft Office tools. Experience with business intelligence or reporting tools (e.g., Power BI or equivalent).