Field Service Engineer NY - Nuclear Medicine

Job Reference: 00000078-1Date Posted: 10 September 2026Recruiter: Coberon ChronosLocation: New YorkRemote Working: 100% remote working possibleSalary: On ApplicationSector: Medical Devices / MedTech, Service & Support Engineers, Capital EquipmentJob Type: Permanent, Full-time, W2, RemoteContact: Recruitment ManagerEmail: View email address on click.appcast.io for this job nowJob DescriptionField Service Engineer – New YorkLocation: New York City (Manhattan Area)Territory: Regional (with national/international travel support)Company OverviewOur client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.Experience, Knowledge, and SkillsEducation: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.Travel: Willingness to travel to support other locations within the U.S. and occasionally abroad.Position ResponsibilitiesTechnical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.