Elk Grove Commons Branch - Member Service Specialist II (Full-Time)

Who We Are Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, we are guided by the credit‑union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. Job Title: Member Service Specialist II Status: Non-exempt Reports to: Associate Branch Manager Department: Branch Channel Delivery Job Code: 2201 Pay Range: $22.00 Hourly Who You Are At Golden 1, we invest in our people. When you join our branch team, you’re not just starting a job—you’re building a career. We prioritize internal promotions, professional development, and ongoing training. You’ll build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth, and making a difference, we’d love to have you on our team. Responsibilities Process and audit financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer. Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and other transactions, additional sub‑shares, and debit card issuance. Assess members’ needs while processing transactions. Identify opportunities to help members in relation to Golden 1 product or service offerings and document in EnAct system. Identify and report fraudulent activity to management and the Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union. Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including, but not limited to, replacing receipt cartridges and clearing blockages. Assist MSS III and above with open and close responsibilities, as needed. Activate alarm systems. Verify signature cards in ECM (Enterprise Content Management). Check acceptance approval within assigned limits. Ensure confidentiality of all member and credit union information. Maintain current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions. Perform additional responsibilities essential to branch operations (TCR, SBO, Safe deposit box, etc.) as needed. Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to provide meaningful financial solutions. Mentor and advise MSSIs. Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system. Enroll members in the different channels that Golden 1 uses: online, mobile, etc. Refer lending needs to MSS III and/or business partner. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws appropriate to the position. Qualifications & Preferences High School Diploma or General Education Development (GED) required. At least 1 year of prior experience in a cash‑handling, service‑oriented role required. Preferably 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution. Benefits Golden 1 Credit Union provides a market‑competitive and internally equitable total rewards package through a variety of programs designed to attract, motivate, and retain employees. Our total rewards philosophy includes a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. #J-18808-Ljbffr Golden 1 Credit Union