Shop Supervisor

JOB SUMMARY The Dispensary Supervisor of the Company will support day-to-day operations of the dispensary in accordance with state law and the Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures on -peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the Company’s mission to normalize, professionalize, and revolutionize cannabis. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback. Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals. Advanced cannabis product knowledge and industry compliance standards. Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. You are a leader who has a passion for coaching, teaching and listening to your teams. Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods. Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques. Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management. Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management. Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities. Ensure team accountability to compliance with all company policies, procedures, state and local laws. Manage escalated customer concerns and respond to complex or nonstandard product questions. Investigate any cash, POS or product discrepancies and escalate/record appropriately. Verify inventory counts and cash deposit totals; Maintain inventory of marketing assets including fliers, merchandise, and promotional materials. Ensure a clean and safe environment for employees and customers. High School Diploma or equivalent.

• 3 - 5 years’ experience in customer service; Cannabis experience preferred.
• Excellent customer service skills.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• The Company is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. Must comply with all legal or company regulations for working in the industry Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.