Line Technician

Line Technician

The Line Technician's primary responsibility is to troubleshoot and maintain the RF and fiber portion of the system from each node to termination including node equipment, fiber optic cable, forward, return, modem, ingress, leakage, DCT, HD related equipment and digital services. The Line Technician assists the maintenance technician along with demand calls. The Line Technician turns on and tests new or modified system plant and other special assignments as needed.

The Line Technician reports directly to the Supervisor, Technical Operations. There are no direct reports to this position.

Essential Functions

• Performing troubleshooting, repairing and ongoing maintenance of RF and fiber portions of the system from the node to termination.
• Performing turn-on and testing of new system additions and modifications.
• Assisting the Maintenance Technician change to network facing to resolve service call trouble ticket issues in a timely manner.
• Interfacing with Power Mode Technician and Hub Technician to resolve system issues.
• Understanding and using troubleshooting equipment including but not limited to Bit Error Rate detector, Spectrum analyzer, Time domain reflectometer, Optical light meter, Constellation meter, fusion splicer, fault locator, Optical time domain reflectometer.
• Computer skills as listed but not limited to: Microsoft Office, AutoCAD LT, POP 2000. System prints, Wondershare, Xpertrak, PEA, Apache open office
• Assisting various projects as needed.
• Assisting with the training of the line, maintenance and service technicians.
• Presenting an acceptable, courteous and professional image and have good customer relation skills with our customers and the general public at all times.
• Helping to create an atmosphere of positive team work, cultural change and employee relations.
• Following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.
• Reading cable and fiber blueprints.
• Using proper phone, text and email etiquette.
• Following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.

Education and Experience Requirements

• High School diploma or equivalent - required
• 5 years of previous experience in the Telecommunications industry required
• Math ability to the 12th grade level - preferred
• Ability to read and spell English properly - required
• Physical ability to climb poles and ladders - required
• Physical ability to lift 100 pound objects - required
• Attention to detail required
• Ability to work independently, with little or no supervision-required
• Demonstrate via written and/or oral testing the ability to troubleshoot system problems from the Node to the Home required
• DOT physical and certification required- added during this revision
• Demonstrate the ability to troubleshoot, break out and splice fiber after training is complete???

Core Competencies

• Agile Embraces change; adaptable and flexible; sense of urgency;
• Innovative Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies

Other Skills and Requirements

• Verbalize a commitment to provide value service to the contracted customer;
• Verbalize an interest and commitment to meeting the goals of the Company through assisting customers;
• Background record that meets Company standards;
• Valid driver's license and driving record that meets company standards at all times;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Working Conditions and Physical Demands

• Physical Demands:
• Walking, kneeling, standing, regularly lifting up to 100 pounds, stooping, crawling, climbing telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, use of hands and fingers to grasp, hold, pick-up, rotate, keyboard, etc.
• Ability to work at elevated heights upwards of 30/40 feet for extended time. Ability to work in confined spaces for extended time. Ability to differentiate multiple color of fiber???
• Working Conditions:
• The Line Technician is a position subject to the terms of the current bargaining agreement under Teamsters Local 20.
• The regular schedule for the Line Technician is full time, hourly, 40 hours per week; shift as assigned.
• Overtime, including holidays, weekends, or nights, as required by the Company. (Can be forced scheduled to work overtime.)
• The Line Technician reports to work at 4818 Angola Road, with the majority of the work being completed off Company premise and outside in all weather conditions.
• The Line Technician will be subject to periodic MVR checks and will be required to give written approval upon request.
• The Line Technician will be required to use gaffs to climb telephone poles.
• The Line Technician works in a Company environment working to consistently present a positive, proactive meeting of customer needs.
• The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.