Sr. Manager, Digital Customer Platforms

Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecycle—from prospect to astronaut.The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey.ResponsibilitiesDirect in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery.Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications.Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations.Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment.Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution.Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility.Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls.Build platform roadmaps aligned with corporate strategy and evolving customer experience needs.Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues.Manage vendor and third-party relationships, ensuring SLA and contract compliance.Recommend improvements in technology, process, and policy to increase efficiency and platform performance.Prepare and present reports, status updates, risks, and mitigation plans to senior leadership.Manage the Digital Customer Experience budget and contribute to project/operational financial planning.Required Skills & ExperienceBachelor’s and/or Master’s Degree in Computer Science, Information Systems, Business, or related field.8+ years leading software and web application development for enterprise-grade solutions.Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best practices in IT governance.Strong background in secure web architecture, cloud infrastructure, and digital customer platforms.Proven experience with SDLC, Agile, Scrum, and modern development practices.Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred.5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding.Strong leadership, communication, analytical, and cross-functional collaboration skills.Candidates must be willing to work from our Tustin CA office Monday-Thursday with a WFH option on Fridays.Preferred Skills & ExperienceStrong decision-making and problem-solving skills in complex technical environments.Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.Experience developing technology roadmaps and managing limited resources effectively.Demonstrated ability to improve processes, efficiency, and platform stability.Conflict-resolution and mentorship skills; effective working across diverse teams.Proactive, flexible, and able to operate under pressure while maintaining clarity and focus.Team-oriented mindset with commitment to exceptional service delivery.#LI-RC1The annual U.S. base salary range for this full-time position is $135,385.00–$202,400.00. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. For more information regarding Virgin Galactic benefits, please visit Who We AreVirgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. Export Requirements To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here.EEO StatementVirgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. Drug Free WorkplaceVirgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing. Phoenix Employment RequirementsFor individuals seeking employment at our Phoenix Mesa Gateway Airport facility, employment is contingent upon you obtaining and maintaining a TSA authorized security badge. This includes initial and annual mandatory background checks that are governed by TSA, and conducted by the Phoenix Mesa Gateway Airport badging office.Job SummaryJob number: 2230Profession: Corporate Functions