Application Support Analyst

Position Title: Associate Application Support Analyst Work Location: Boulder CO 80301 Assignment Duration: 1 year, potential to extend Work Arrangement: Onsite (5 days a week)

TOP 3 MUST HAVE SKILLS:

PC support and Mobile support Microsoft 365 support Participate in weekend on-call rotation on an as-needed basis *Does not need much lab experience, will mainly focus on end user and desk support, but at least 3 years' experience. Position Summary: Provide desk-side and subject matter expert support for IT-related services for employees in an office, clinical & research laboratory setting. Key Responsibilities: Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures Recommend and test cost effective technical system improvements Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager Proactively create corrective and mitigating steps to reduce future incidents and ticket volume Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs) Collaborate with internal departments to improve/create processes Work with internal departments and external vendors to implement new applications, services to end uses Participate in projects and act as a Subject Matter Expert for key technologies Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues Assist users with activating and troubleshooting company-owned mobile devices Work directly with IT support teams for mission critical issues and adhere to department escalation policy Operate desktop imaging solution, application packaging, and configuration settings Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use Identify, evaluate, promote, and implement customer support best practices Carrying a company issued mobile phone is required In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts Provide training and mentorship to new IT Helpdesk Technicians Decommission hardware Configure and troubleshoot network printers Able to make some material decisions without consulting manager Participate in weekend on-call rotation on an as-needed basis Qualification & Experience: Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience. Experience Level: 3+ years of relevant experience At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. #J-18808-Ljbffr SPECTRAFORCE