International Customer Support Specialist

International Customer Support Specialist About Ship Sticks Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence, continuous improvement, and delivering exceptional customer satisfaction. We’re seeking an International Specialist to join our growing international team — an opportunity to be part of a fast-paced environment with strong career growth and internal promotion opportunities.

RESPONSIBILITIES

In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays. Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving each to resolution directly with the carrier. Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving through borders without preventable holds, managing daily pre-alerts and delivery confirmations. Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold. Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own the daily International Report workflow with accurate, up-to-date data every morning. Operational Metrics: Track and report on key metrics — exceptions, delays, clearance times, and on-time delivery — to surface trends and problem lanes, and provide feedback to improve reporting and tooling. Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring nothing stalls without an owner.

QUALIFICATIONS

Preferred background in logistics, operations, customer service, or a related field Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks Detail-driven with a proactive, ownership-oriented approach to problem solving Excellent written and verbal communication skills Strong critical thinking and the ability to resolve complex cross-border logistics issues Professional and positive demeanor with a willingness to grow within the role

GROWTH OPPORTUNITY

This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational accountability).

POSITION BENEFITS

Full training provided – no experience required Competitive pay with bonus opportunities Health, dental, and vision insurance Supportive team environment Opportunities for career advancement Pay range: $21 – $26 USD per hour (Palm Beach Gardens, Florida, US) #J-18808-Ljbffr ShipSticks