Product Repair Technician

Job Description

Job Description

About the Opportunity

A growing and innovative health technology company is seeking a Product Repair Technician to support the repair, maintenance, calibration, and troubleshooting of specialized electronic and medical equipment. This role is ideal for someone who enjoys hands-on technical work, solving equipment issues, and contributing to a collaborative, fast-paced environment.

The Product Repair Technician will play a key role in servicing returned products, ensuring equipment performance, maintaining service records, and supporting customers through effective technical solutions. This is a full-time, onsite position based in Irvine, California , reporting to the Product Repair Manager.

Key Responsibilities

• Perform in-house repairs and maintenance on professional and consumer electronic/medical devices.
• Troubleshoot equipment issues and identify effective repair solutions.
• Inspect, test, calibrate, assemble, and disassemble products as needed.
• Track, organize, and document returned products, including customer devices, internal equipment, and consumer returns.
• Coordinate shipping and receiving activities related to repairs and product returns.
• Maintain accurate service records, reports, and repair documentation.
• Collaborate with cross-functional teams to address technical and customer service-related concerns.
• Ensure repairs and maintenance activities meet established quality standards.

Qualifications Required

• Minimum of 1 year of experience in product repair, technical support, electronics servicing, or a related field.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent troubleshooting, critical thinking, and problem-solving abilities.
• Ability to work effectively both independently and as part of a team.
• Comfortable working in a fast-paced and evolving environment.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record.

Preferred

• Experience working with medical devices, diagnostic equipment, or consumer electronics.
• Familiarity with CRM, help desk, or ticketing systems.
• Knowledge of repair documentation and service tracking processes.

What We Offer

• Competitive hourly pay
• Medical, dental, vision, and life insurance
• Flexible spending and dependent care accounts
• 401(k) plan with employer matching
• Paid vacation, sick time, and company holidays
• Employee wellness programs and reimbursement opportunities
• Professional development and job-related training support
• Additional voluntary benefits, including pet insurance